Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaShoundra Middleton

Greenwood,SC

Summary

Remote Customer Service Specialist with over 15 years of experience delivering exceptional support through live chat and email. Achieved a 95% resolution rate for customer inquiries on the first interaction, enhancing customer satisfaction. Skilled in multiple CRM and chat software, capable of managing tasks efficiently in a dynamic virtual setting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retention Specialist/Remote Live Chat Specialist

Vyve
11.2024 - 12.2025
  • Provided real-time professional support to customers via live chat, addressing inquiries, troubleshooting issues, and providing accurate product information.
  • Maintained a consistent customer satisfaction rating of 95%+ by effectively diagnosing problems and offering solutions.
  • Handled an average of 60+ live chat interactions daily while multitasking between multiple computer screens and conversations.
  • Maintained detailed chat records and documentation of all customer interactions, ensuring accuracy and compliance with company policies.
  • Collaborated with internal teams to resolve complex or escalated technical issues efficiently.

Remote Customer Service Agent

Innovative Food Service Group
04.2019 - 06.2024
  • Delivered excellent customer service across multiple channels including phone, email, and chat, processing orders and facilitating returns/exchanges.
  • Consistently met or exceeded key performance metrics such as average handle time and first call resolution rate.
  • Contributed to process improvement initiatives by documenting recurring customer feedback and issues for management review.

Education

Associate of Arts Degree -

Piedmont Technical College
Greenwood, SC
12.2023

Skills

Customer relationship management software

Certification

  • High Speed Data Customer Service, Graduated
  • Basic Broadband Troubleshooting, Graduated
  • Advanced High Speed Data Customer Service, Graduated
  • Excellent Customer Service, Graduated

Timeline

Retention Specialist/Remote Live Chat Specialist

Vyve
11.2024 - 12.2025

Remote Customer Service Agent

Innovative Food Service Group
04.2019 - 06.2024

Associate of Arts Degree -

Piedmont Technical College
LaShoundra Middleton