MIRACLE NKEMJIKA
Aba,Abia State.
Summary
Experienced and results-driven healthcare support specialist with 5+ years of experience in patient communication, live chat service, medical data entry, and claims review. Adept at managing high-volume medical records, streamlining patient communication workflows, and maintaining regulatory compliance across hybrid and remote work settings. Known for delivering accurate documentation, timely responses, and coordinated healthcare support across multiple medical systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Healthcare Live Chat Support Specialist (Remote)
Shalom Personal Home Care
02.2024 - 04.2025
- Responded to 100+ daily patient inquiries via live chat, resolving concerns with empathy and efficiency.
- Documented each conversation accurately within EHR systems, ensuring seamless provider follow-up.
- Supported scheduling, rescheduling, and intake form assistance across multiple patient platforms.
- Escalated urgent issues to clinical staff and followed protocol for medication and symptom alerts.
- Reduced patient wait time by 35% by streamlining internal message routing between departments.
- Maintained HIPAA compliance during all interactions and contributed to training junior agents.
- Recognized for achieving highest monthly satisfaction score across the remote care team.
Patient Records Coordinator (Hybrid)
Emory Hospital
06.2023 - 01.2024
- Managed digital records for surgical and non-surgical patients, ensuring timely data upload.
- Verified patient demographics, insurance, and admission details against system entries.
- Collaborated with cross-functional teams to maintain audit-ready record accuracy.
- Processed record release requests and ensured compliance with legal and hospital guidelines.
- Contributed to discharge planning by providing real-time record updates for care teams.
- Increased documentation efficiency by 27% through custom intake templates.
- Developed a pre-audit checklist that was adopted by three other hospital departments.
Medical Data Entry Analyst
Piedmont Eastside Medical Center
01.2021 - 05.2023
- Entered 4,000+ records monthly across patient charts, lab results, and treatment summaries.
- Verified entries against physician notes and resolved discrepancies with relevant departments.
- Used multiple EHR platforms to maintain continuity across inpatient and outpatient systems.
- Partnered with billing to ensure records supported accurate reimbursement claims.
- Monitored system downtimes and documented paper-based entries for later upload.
- Achieved 99.2% entry accuracy rate, minimizing billing delays and audit flags.
- Awarded recognition by data leadership for mentoring and training three newly hired analysts.
Claims Review Specialist
May Pen Hospital
04.2020 - 12.2021
- Reviewed and processed insurance claims across private, Medicare, and Medicaid systems.
- Identified missing information, corrected ICD-10 codes, and flagged claim discrepancies.
- Managed daily volume of 65+ claims while ensuring payer-specific protocol adherence.
- Communicated with insurers to resolve denials and resubmitted claims with proper documentation.
- Collaborated with the billing team to reduce claims backlog and speed up reimbursement cycles.
- Increased claim approval rates by 22% by improving internal documentation consistency.
Education
M.D. -
All Saints University
Skills
- Live Chat Support
- Patient Record Management
- HIPAA Compliance
- Electronic Health Records
- Claims Processing
- Medical Data Entry
- Documentation Review
- Discharge Coordination
- ICD-10 Code Familiarity
- Data Accuracy Auditing
- Chat-Based Intake Assistance
- Multi-System Navigation
- Workflow Optimization
- Insurance Verification
- Healthcare Communication Tools
- Remote Team Collaboration
Certification
- CPR/First Aid , BLS , ACLS , HIPPA Certified.
Timeline
Healthcare Live Chat Support Specialist (Remote)
Shalom Personal Home Care
02.2024 - 04.2025
Patient Records Coordinator (Hybrid)
Emory Hospital
06.2023 - 01.2024
Medical Data Entry Analyst
Piedmont Eastside Medical Center
01.2021 - 05.2023
Claims Review Specialist
May Pen Hospital
04.2020 - 12.2021
M.D. -
All Saints University