Hannah Samples
Blandon,PA
Summary
A professional and upbeat Office Support Specialist with background providing office management and customer and administrative support. Efficient in scheduling customer and business appointments, maintaining calendars, answering phones and updating databases. Organized and brings excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance.
Overview
6
6
years of professional experience
Work History
Office Support Specialist
Reading Bearing And Drive Solutions
07.2023 - Current
- Answered incoming calls, took messages, and responded to inquiries within established guidelines.
- Efficiently monitored and facilitated supply orders from vendors, ensuring on-time delivery and fostering strong vendor partnerships.
- Provided customer service in person, via email, telephone, or other communication methods.
- Organized and maintained paper and electronic filing systems for records, correspondence, and other materials.
- Processed invoices for payment with accuracy according to company policies.
- Performed data entry tasks into various databases accurately with attention to detail.
- Answered incoming calls professionally while providing excellent customer service.
Horizontal Construction Engineer
Army Reserves
09.2018 - Current
- Swore into the US Army Reserves in September 2018
- Currently in the Army Reserves as a 12N- Horizontal Construction Engineer
- Licensed on many different types of construction equipment.
- Deployed in April of 2022 and returned in February 2023. Served in Saudi Arabia and Kuwait.
- Have become a subject matter expert on all 12N work/projects and have become a quality assurance and quality control team member.
Corrections Officer
SCI Smithfield
06.2021 - 05.2023
- Maintained daily logs of shift activity.
- Maintained daily tool and equipment checks and their supporting logs.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Conducted cell and illegal substance checks.
- Conducted routine and emergency head counts.
- Attended regular trainings and maintained appropriate certifications.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
Behavior Health Veteran Representative, Vet Advisor
Three Wire Systems
10.2019 - 05.2020
- Call Center experience
- Communicated with Veterans, their families and community care providers to provide services through the community care program
- Followed HIPPA code and all Veteran PII (personal identifiable information) codes
- Assisted Veterans, via phone calls and email, to collect preferences and schedule appointments for community care
- Assisted providers, via phone calls and email, to schedule Veteran appointments, for billing/payment information, and other questions/concerns
- Assisted VA hospitals, via phone calls and email, with scheduling and providing care to Veterans across the country
- Worked with multiple computer platforms such as: Word, Excel, Google drive and Docs, VM Wire software, Skype for business, Fax browsers, Avaya internet phone
- Assisted other representatives within the office with questions relating to specific cases, also trained new staff members when needed.
Education
Associate of Arts - Psychology
Pennsylvania Highlands Community College
Johnstown, PA05.2017
High school graduate -
Richland High School
Johnstown, PA06.2015
Skills
- Verbal Communication
- Customer Relations
- Data Entry
- Written Communication
- Organizing and Categorizing Data
- Time Management
- Scheduling
- Order Processing
- Scheduling appointments
- Proficient in all Microsoft Office Applications
Accomplishments
- In January of 2024, I completed the Army Basic Leaders Course and was able to graduate with honors and was then promoted to the rank of Sergeant.
- Conflict Resolution - Responsible for handling service customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Hobbies/Activities
- I am an avid Gardener. I have four raised garden beds with multiple fruit and vegetable plants growing. My fine attention to detail, has allowed me to grow and flourish in the gardening world. I am dedicated to my Garden and bring my high work ethic to the garden to provide only the best for my plants. I am able to provide home grown food for my family and friends, and I am very proud of my successful harvest.
Additional Information
Available for questions or concerns any time of the week/weekend. Please reach out via phone or email and I will respond in a timely manner. Thank you for the opportunity and your consideration.
Timeline
Office Support Specialist
Reading Bearing And Drive Solutions
07.2023 - Current
Corrections Officer
SCI Smithfield
06.2021 - 05.2023
Behavior Health Veteran Representative, Vet Advisor
Three Wire Systems
10.2019 - 05.2020
Horizontal Construction Engineer
Army Reserves
09.2018 - Current
Associate of Arts - Psychology
Pennsylvania Highlands Community College
High school graduate -
Richland High School
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