Monica McClain
San Diego,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Office Support Specialist
San Diego County Psychiatric Hospital
06.2023 - Current
- Prepares correspondence, memos, reports, minutes, documents, orders and statistical data such as charts, tables and graphs from written, typed, or verbal instructions.
- Sets-up and maintains office files, records, and indices using computer applications that include use of electronic mail, word processing, spreadsheets, and special data bases.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Organized company events and meetings, coordinating logistics such as venue selection, catering arrangements, and agenda preparation to ensure smooth execution.
- Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
- Assisted with onboarding new employees by preparing orientation materials, scheduling training sessions, and providing ongoing support as needed.
- Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
- Posts information to records where judgment must be exercised in the selection of data.
- Prepares special and periodic reports that involve compiling data from a number of sources.
- Maintains control files of matters in progress to monitor and expedite their completion.
- Coordinates time, place and participant arrangements for meetings; or maintains appointment calendars.
- Reviews a variety of forms and records for accuracy, completeness, and compliance with applicable statutes.
- Takes and prepares minutes of meetings.
- Sorts, screens, prioritizes, and routes incoming mail; gives information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required.
- Orders supplies and maintains office supply inventories.
- Provides courteous, high quality service to members of the public by personally responding to requests for service or appropriate referral.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Admissions Clerk
San Diego County Psychiatric Hospital
04.2022 - 01.2023
- Types, enters and prepares forms and charts as
necessary for admissions - Streamlined the admissions process by efficiently managing and organizing application materials.
- Interviews law enforcement officers
- Maintains confidential files using a variety of filing
systems - Provides documents to supervisors and and doctors
- Provided assistance to the nursing staff with discharging patients
Administrative Secretary II- Temp
San Diego County Psychiatric Hospital
06.2022 - 12.2022
- Takes and prepares minutes of meetings.
- Types correspondence, memoranda, reports, documents, and orders
- Timekeeping in UKG
- Sets up and maintains office files and records
- Maintains control files to monitor status, and expedites the completion
- Schedules appointments, coordinates time, place, and participant arrangements for meetings.
- Sorts, screens, and routes incoming mail, calls, and messages.
- Provides general information to office and telephone callers and/or refers them to appropriate party.
Education
Medical Assisting - Medical Assisting
Bryman College
San Bernardino, CA06.2003
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.1992
Skills
- Calendar Management
- Presentation Preparation
- Verbal Communication
- Document Management
- Meeting Coordination
- Travel Arrangements
- File Organization
- Problem Solving
- Time Management
- Organizational Skills
- Confidentiality Maintenance
Timeline
Office Support Specialist
San Diego County Psychiatric Hospital
06.2023 - Current
Administrative Secretary II- Temp
San Diego County Psychiatric Hospital
06.2022 - 12.2022
Admissions Clerk
San Diego County Psychiatric Hospital
04.2022 - 01.2023
Medical Assisting - Medical Assisting
Bryman College
High School Diploma -
Fountain Valley High School
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