Mariana Maldonado
Channahon,IL
Summary
Dedicated Office Support Specialist with many years of experience and thorough approach to presenting informational resources and addressing problems while meeting procedural expectations. Comprehensive assessment and generation of data to achieve industry and organizational thresholds. Hands-on collaboration to route service requests for optimal problem solving and resource allocation. Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Support Specialist
Illinois Extension
Joliet, USA
09.2007 - Current
- Improved office efficiency by 30% in 6 months, streamlining processes and procedures
- Screen calls and visitors for a department/unit; determines needs and personally handles routine inquiries, requests, or problems
- Review bi-weekly payroll and assist County Director with payroll issues
- Train new clerical staff and assist with professional development training, keeping employees informed of changes to University policies and procedures
- Independently make logistical arrangements for meetings, conferences, tours, educational programs and workshops conducted by the unit
- Develop and maintain complex databases, records and filing systems
- Setup and maintain program registrations on unit website, track payments of registration income, and make deposits
- Coordinate and verify annual equipment inventory for unit
- Independently prepare statements of expenditure, review expense reports for accuracy, prepare deposits and reconcile Extension accounts
- Work with clerical staff on annual audits of checking accounts
- Utilize the Banner system and Excel for accounting and verifying expenditures for the unit; prepare monthly fiscal reports for numerous unit accounts.
Community Relations Coordinator
Will County Legal Assistance
Joliet, USA
01.2004 - 12.2007
- Seek outreach and presentation opportunities for legal aid assistance to the will county community
- Direct initial client intake, client screening in a professional manner
- Assisted in translating client meetings
- Implemented the use of electronic Office calendar to share among staff and eliminated the use of the paper office calendar.
Special Services Secretary
Jths
Joliet, USA
01.2002 - 12.2004
- Compute quarterly cost sheets for Medicaid student claims
- Schedule and report to Harrisburg Project (HUG) on scheduled due dates
- Assist director, personnel and parents on school related documents
- Maintain data in filemaker pro, Edwin and student plus.
Education
A.A.S In CIS -
Joliet Junior Collegein Information Technology
Governor's State University
Skills
- Troubleshooting
- Presentation
- Computer Training
- Customer Screening
- Client Meeting
- Client Intake
- FileMaker Pro
- Data Management
- Microsoft Office
- Bilingual in Spanish/English
- Spreadsheet Management
- Proofreading
- Travel Arrangements
- File Organization
- Calendar Management
- Verbal Communication
- Meeting Coordination
- Document Management
- Expense Reporting
- Presentation Preparation
- Video conference preparation
- Travel arrangement scheduling
- Meeting planning
- Event Coordination
- Office record management
- Travel Coordination
- Recruiting
- Order Processing
- Activity reporting
- Scheduling appointments
- Report Preparation
- Customer Relations
- Scheduling
- Business Correspondence
- Negotiation
- Spreadsheet Creation
- Confidential Document Control
- Project Planning
Certification
- Computer Hardware Basics, Cisco, 02/2023
- Introduction to Cybersecurity, Cisco, 02/2023
- Networking Basics, Cisco, 02/2023
Timeline
Office Support Specialist
Illinois Extension
09.2007 - Current
Community Relations Coordinator
Will County Legal Assistance
01.2004 - 12.2007
Special Services Secretary
Jths
01.2002 - 12.2004
A.A.S In CIS -
Joliet Junior Collegein Information Technology
Governor's State University
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