Yvette Hernandez
Willmar ,MN
Summary
Experienced with office administration, scheduling, and document management. Utilizes organizational skills and time management to enhance office productivity. Knowledge of communication and problem-solving techniques to support team efficiency and resolve issues promptly.
Overview
9
9
years of professional experience
Work History
Office Support Specialist
Kandiyohi Health and Human Services
Willmar, MN
04.2025 - 04.2026
- Coordinated office procedures to enhance workflow efficiency and ensure timely completion of tasks.
- Managed scheduling and appointment setting for multiple service providers, optimizing client access to resources.
- Developed and maintained electronic filing systems, improving document retrieval speed and accuracy.
- Streamlined communication processes between departments, fostering collaboration on client case management initiatives.
- Trained new staff on office protocols and software applications, enhancing team productivity and service quality.
- Monitored inventory levels of office supplies, coordinating timely replenishment to support uninterrupted operations.
- Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Contributed to team projects by conducting research, compiling data, creating presentations or reports as required for successful completion.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
- Handled incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Consume Safety Inspector
United States Department of Agriculture
Willmar
01.2024 - 03.2025
- Communicated and defended determinations on non-compliance issues and discussed plans for addressing non-compliance.
- Verified that regulated establishments produced safe products and executed appropriate inspection methods.
- Assured that products approved for import fully complied with applicable federal regulations governing importation of meat and poultry products.
- Conducted regulatory oversight activities inside plants in relation to economic adulteration and misbranding for consumer protection.
- Cross-trained in Both Poultry and Red Meat Establishments
- Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices.
- Adhered to HACCP protocols to evaluate risk level of food-related items and record results.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Developed technical skills through training and shadowing experienced professionals.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Used HACCP principles to prevent food safety and quality issues.
- Managed time efficiently in order to complete all tasks within deadlines.
- Inspected farms and fields for compliance with local and state regulations.
- Trained In RTE and NRTE Red Meat and Poultry
- Provided antemortem inspection for red meat and poultry .
Intake Worker
United Community Action Partnership
Willmar
05.2023 - 01.2024
- Supported office staff and operational requirements with administrative tasks.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained accurate and up-to-date client records.
- Provided support to social service clients in navigating available resources.
- Coordinated with local government to provide resources to clients.
- Facilitated outreach activities to build community awareness.
- Developed and implemented programs to engage and empower underserved populations.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Assisted in developing grant proposals to support social service initiatives.
Overnight Suppoer Manager
Walmart
Willmar
10.2022 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Oversaw efficient inventory stocking and supply rotation.
- Supervised receiving, stocking and shipment in high-volume warehouse environment.
Inventory Clerk
Jennie-O Turkey Store
Willmar
01.2019 - 10.2022
- Completed physical inventory counts each month.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Maintained inventory count, tracked usage, and documented variances.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed data entry and completed proper paperwork.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Quality Control
Jennie-O Turkey Store
Willmar, MN
07.2017 - 01.2019
- Monitored performance measurements to maintain product quality control.
- Consulted with production and engineering groups to address quality control issues.
- Reviewed charts weekly to complete quality control checks.
- Adhered to laboratory's quality control policies.
- Performed quality control inspections on phases of field operations.
- Implemented quality control standards for consistent approach and results.
- Adhered to HACCP protocols to evaluate risk level of food-related items and record results.
- Used HACCP principles to prevent food safety and quality issues.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Crossing Trained in RTE and NRTE Poultry Products
Education
GED -
Jefferson Learning Center
Willmar MNSkills
- Verbal communication
- File organization
- Document management
- Calendar management
- Spreadsheet management
- Customer relations
- Scheduling appointments
- Confidential document control
- Fast learner
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Teamwork
Additional Information
I am Currently a Consumer Safety Relief Inspector , I have been crossed trained in red meat slaughtering and Poultry Slaughtering as well as RAW processing and RTE for Chickens,beef,pork,goat ,lamb and Turkey .
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Office Support Specialist
Kandiyohi Health and Human Services
04.2025 - 04.2026
Consume Safety Inspector
United States Department of Agriculture
01.2024 - 03.2025
Intake Worker
United Community Action Partnership
05.2023 - 01.2024
Overnight Suppoer Manager
Walmart
10.2022 - 05.2023
Inventory Clerk
Jennie-O Turkey Store
01.2019 - 10.2022
Quality Control
Jennie-O Turkey Store
07.2017 - 01.2019
GED -
Jefferson Learning Center