Ashanti Jackson
Fort Worth,TX
Summary
Dedicated and customer-focused professional with extensive experience in customer service and healthcare environments. Proven ability to provide compassionate patient care, support hospital operations, and deliver exceptional service in fast-paced settings. Reliable and detail-oriented, with strong leadership skills to guide teams, improve workflows, and enhance overall efficiency. Adept at problem-solving, multitasking, and fostering positive relationships with colleagues and clients.
Overview
6
6
years of professional experience
Work History
Patient Safety Attendant ( PRN )
Texas Health Huguley Hospital
Burleson, TX
04.2025 - Current
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Supported individuals with special needs by providing appropriate accommodations and assistance tailored to their unique circumstances.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
Patient Safety Attendant
John Peter Smith Hospital
Fort Worth, Tx
02.2022 - 06.2024
- Monitor and assist patients to ensure their safety, particularly those at risk of falls, confusion, or self-harm.• Provide one-on-one patient supervision as directed by nursing staff to prevent injury and ensure a secure environment.• Assist patients with basic needs such as positioning, hygiene, and mobility while maintaining dignity and comfort.• Observe and report any changes in patient behavior, condition, or safety concerns to the nursing team.• Follow hospital policies and procedures to maintain a safe and clean patient environment.• Collaborate with healthcare staff to support patient care plans and ensure adherence to safety protocols.• Utilize de-escalation techniques to manage patients displaying distress or agitation.• Document observations and incidents accurately in patient records as required.• Maintain patient confidentiality and uphold hospital standards for quality and compassionate care
Retail Associate
Scrub Hub
Fort Worth
03.2021 - 02.2022
- Assist customers in selecting the right scrubs, uniforms, and accessories based on their needs, preferences, and workplace requirements.• Provide exceptional customer service by answering inquiries about product materials, sizing, and fit.• Maintained store cleanliness and organization, ensuring displays are neat, stocked, and visually appealing.• Process sales transactions accurately using the POS system, handle returns, and assist with exchanges.• Stay knowledgeable about product inventory, promotions, and new arrivals to better assist customers.• Assist with receiving and stocking shipments, ensuring proper inventory management.• Handle customer concerns or complaints professionally and escalate issues as needed.• Promote loyalty programs, discounts, and special offers to enhance the customer shopping experience.• Work collaboratively with team members to meet sales goals and maintain a positive store environment.
Cashier
Walmart
Fort Worth, TX
11.2019 - 03.2021
- Greet customers warmly and provide friendly, efficient checkout service.• Scan and process purchases accurately using the point-of-sale (POS) system.• Handle cash, credit, debit, and other payment methods while ensuring accuracy in transactions.• Assist customers with bagging their items and addressing any inquiries or concerns.• Verify prices, apply discounts, and process returns or exchanges following company policies.• Monitor the self-checkout area and assist as needed.• Maintain a clean and organized checkout area, including sanitizing workstations and equipment.• Follow Walmart’s policies on handling coupons, gift cards, and price adjustments.• Identify and prevent fraudulent transactions by following loss prevention procedures.• Provide excellent customer service and direct customers to appropriate store departments when needed
Education
Certified Nurse Assistant
Integrity
Fort Worth, TX09.2025
High School Diploma -
Crowley High School
Crowley, TX05-2020
Graduate Certificate -
Texas School Of Phlebotomy
Fort Worth, TXSkills
- Dependability and timeliness
- Guest services and hospitality
- Engaging personality
- Accessibility and approachability
- Communication skills
- Healthcare safety and patient care
- Monitoring patients
- Vital signs assessment
- Reliability
Timeline
Patient Safety Attendant ( PRN )
Texas Health Huguley Hospital
04.2025 - Current
Patient Safety Attendant
John Peter Smith Hospital
02.2022 - 06.2024
Retail Associate
Scrub Hub
03.2021 - 02.2022
Cashier
Walmart
11.2019 - 03.2021
High School Diploma -
Crowley High School
Graduate Certificate -
Texas School Of Phlebotomy
Certified Nurse Assistant
Integrity