Ashanti Jones
Aberdeen,MS
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Directv
Customer Service Reprehensive
Aberdeen, MS
12.2022 - 04.2024
- Evaluated existing systems and processes for quality assurance purposes.
- Monitored competitor activity to stay abreast of market changes and industry trends.
- Conducted regular training sessions for new staff members on the job duties of an At-Home Advisor.
- Responded promptly to customer emails and phone calls in a courteous manner.
- Tracked customer feedback using surveys, polls, or other methods.
- Reviewed incoming orders for accuracy before processing them for shipment.
- Provided technical support to customers by troubleshooting and resolving issues related to their products.
- Assisted customers with product registration, warranty claims, and other inquiries.
- Participated in team meetings to discuss challenges faced while dealing with customers.
Walmart
Online Grocery Pickup
Amory, MS
03.2019 - 08.2021
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Aberdeen High School
Aberdeen, MS05-2021
Skills
- Troubleshooting
- Social Perceptiveness
- Data Management
- Task Prioritization
- Organization and Time Management
- Problem Resolution
- Active Listening
- Critical Thinking
Timeline
Directv
Customer Service Reprehensive
12.2022 - 04.2024
Walmart
Online Grocery Pickup
03.2019 - 08.2021
High School Diploma -
Aberdeen High School
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