Ashanti Jones
Saint Paul,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Ticketing and Gates Agent
Delta Air Lines, Inc
Bloomington, MN
11.2022 - Current
- Greeted customers and provided ticketing assistance.
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Verified passenger identification documents prior to boarding flights.
- Researched alternate routes for passengers if their original itinerary was canceled or delayed.
- Developed customer relationships and ensured satisfaction with services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Sales Associate
Five Below
Bloomington, MN
09.2019 - 10.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices, and services.
- Organized stockroom shelves according to size, color, or style.
- Handled customer complaints in a professional manner.
- Performed cashier duties, such as accepting payments, issuing receipts, and counting money back change.
- Answered incoming telephone calls to provide store, products, and services information.
Infant and Toddler Teacher
New Horizon Academeny
Lakeville, MN
06.2020 - 10.2021
- Supervised daily activities such as feeding, diapering, napping, toileting and playtime.
- Developed lesson plans based on the interests of the children.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Education
High School Diploma -
Lakeville South High School
Lakeville, MN06-2022
Associate of Science - Early Childhood Devlopment
Dakota County Technical College
Rosemount, MNSkills
- Safety awareness
- Child development knowledge
- Social Skills Development
- Teamwork and Cooperation
- Documentation and Recordkeeping
- Creative lesson planning
- First-aid and CPR
- Relationship Building
- Critical Thinking
- Strong communication abilities
- Career Growth Strategy Development
- Organizational Skills
- Flexible Schedule
- Problem-Solving
Timeline
Ticketing and Gates Agent
Delta Air Lines, Inc
11.2022 - Current
Infant and Toddler Teacher
New Horizon Academeny
06.2020 - 10.2021
Sales Associate
Five Below
09.2019 - 10.2022
High School Diploma -
Lakeville South High School
Associate of Science - Early Childhood Devlopment
Dakota County Technical College