Ashanti McMullen
Charlotte,NC
Summary
Pharmacy Technician with experience in sterile and nonsterile compounding, medication dispensing, Pyxis inventory management, and EPIC pharmacy workflows. Supports high-volume hospital processes through EPIC medication processing, Pyxis restocking, IV compounding, and accurate medication preparation. Maintains inventory accuracy and documentation to support safe, organized medication service across patient care areas.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Atrium health
Charlotte, North Carolina
02.2023 - Current
- Supported patient medication pickup and routed items to correct department.
- Delivered medications across departments and assisted nurses with patient medication needs.
- Processed prescription orders with accuracy in Epic Pharmacy systems.
- Compounded sterile and nonsterile prescriptions following Atrium Health safety standards.
- Supported Atrium Health pharmacists with medication preparation and dispensing workflows.
- Prepared intravenous compounds in sterile environment.
- Prepared pediatric intravenous compounds in sterile environment.
- Followed USP and infection control guidelines in Atrium Health pharmacy operations.
- Oversaw medication inventory through Pyxis and ensured adherence to pharmacy stocking procedures.
- Refilled automated dispensing cabinets across Atrium Health patient care areas.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete medication orders efficiently.
- Stocked medications in OR and completed 2 years of training.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information, and prescription orders into pharmacy software system.
- Managed electronic and manual filing of prescriptions for efficient retrieval.
- Communicated with nurses and pharmacists to clarify medication needs.
- Checked expiration dates on medications to confirm only unexpired products were dispensed.
- Resolved customer complaints promptly while maintaining professionalism at all times.
- Cleared high-volume prescriptions in collaboration with pharmacist and addressed customer inquiries.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so items remained easily accessible when needed.
- Refilled medications, provided insight into over-the-counter products, and verified insurance benefits.
- Verified prescriptions, drug labels, documents, and packages.
- Followed federal, state, local laws, and company policies related to pharmacy operations.
Pharmacy Technician
Atrium Health
Charlotte, North Carolina
02.2023 - Current
- - Relevant professional certifications.
- - Completed immunization certification.
- - Completed CPR training.
Pharmacy tech
CVS
01.2019 - 12.2021
- Maintained patient profiles with up-to-date medication and insurance information to support effective patient care.
- Assisted pharmacist in labeling and filling prescriptions to ensure accuracy and compliance.
- Labeled, stocked, and inventoried medications to ensure accurate stock levels and availability.
Customer Support Specialist
Walgreens
Charlotte, North Carolina
01.2018 - 12.2020
- Resolved prescription billing and account issues using Walgreens customer service tools.
- Resolved customer complaints by following Walgreens policies, ensuring satisfactory outcomes.
- Assisted customers via phone, email, and chat to resolve service needs efficiently.
- Helped customers with pharmacy questions and order support at Walgreens.
- Guided customers through refill, pickup, and order status questions.
- Worked with pharmacy teams to address customer concerns and service needs.
- Documented customer interactions and case details in support records for accurate tracking.
- Escalated complex concerns to appropriate Walgreens departments for follow-up.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Education
High School Diploma -
North Meck High School
Huntersville, NC01-2021
Skills
- Team collaborations
- Epic pharmacy
- Sterile compounding
- Medication dispensing
- Insurance verification
- Medication inventory
- Pharmacy operations
- Prescription data entry
- Pyxis inventory
- Prescription billing
- Customer service
- Problem solving
- Team collaboration
- Time management
- Effective communication
- Pharmacy software proficiency
- Prescription filling
- Healthcare regulations
- Drug monitoring
- FDA drug safety guidelines
- Intravenous admixture preparation
- Advanced math skills
- Attendance oversight
- Ordering and stocking medications
- OTC recommendations
- Drug inventory management
- Workflow optimization
- Answering customer questions
- Medicare and medicaid process
- Insurance billing
- Point of sale systems proficiency
- Staff development
- Updating medication histories
- Secure storage of medications
- FDA compliance
- Stocking shelves
- Problem-solving skills
- Drug interaction awareness
- Proper labeling procedures
- Manual and automated medication dispensing
- HIPAA
- Drug classification
- Pharmacy and customer records management
- Data entry
- Multi-tasking
- Fast learner
- Open to learn new things
- Walgreens
- Keep track of the ordering of pharmacy medication stock to keep inventory streamlined and costs low
- Handled various pharmacy tasks with a strong focus on accuracy, efficiency, and service quality
Accomplishments
- Honor society 2021
Timeline
Pharmacy Technician
Atrium health
02.2023 - Current
Pharmacy Technician
Atrium Health
02.2023 - Current
Pharmacy tech
CVS
01.2019 - 12.2021
Customer Support Specialist
Walgreens
01.2018 - 12.2020
High School Diploma -
North Meck High School