ASHANTI OLDFIELD
Brooklyn,USA
Summary
Intelligent employee with a positivity towards working to the best of my ability to achieve the target set. Interpersonal skills, the ability to learn quickly and skillfully.
Overview
5
5
years of professional experience
Work History
Counselor
ICL (Institute for Community Living)
03.2025 - Current
- Developed treatment plans based on client assessments and goals.
- Direct care provider who assists individuals with mental illness
- Help clients develop skills for independent living and work towards recovery
Community Associate
DHS Migrant Project
05.2023 - 04.2024
- Provide resources to undocumented family
- Advocate for family by completing paperwork work
- Maintaining communications with supervisor and colleague to resolve conflict
Airport Customer Experience Specialist
ERMC Aviation LLC
10.2022 - 03.2023
- Provides answers to all general inquiries from customers and other airport visitors
- Provide a variety of information to customers, provide directions, resolve problems and/or complaints and assist as needed
- Handle customer concerns and questions in a timely and effective manner
Customer Service Agent
Teleperformance
09.2020 - 05.2021
- Listen and respond to customers questions
- Work with customers to resolve complaints
- Handle inbound and outbound calls from current potential customers
Education
Commercial Food Preparation
Western Hospitality Institution Jamaica
Jamaica, JamaicaSecurity License - Fo2
Star Security Training
New York, New YorkGED - MATHEMATICS, ENGLISH, INFORMATION TECHNOLOGY
St James High Jamaica
Jamaica, Jamaica06.2019
Skills
- Time management
- Intelligent
- Communication
- Ability to learn quickly
- Skillful
Timeline
Counselor
ICL (Institute for Community Living)
03.2025 - Current
Community Associate
DHS Migrant Project
05.2023 - 04.2024
Airport Customer Experience Specialist
ERMC Aviation LLC
10.2022 - 03.2023
Customer Service Agent
Teleperformance
09.2020 - 05.2021
Commercial Food Preparation
Western Hospitality Institution Jamaica
Security License - Fo2
Star Security Training
GED - MATHEMATICS, ENGLISH, INFORMATION TECHNOLOGY
St James High Jamaica
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