
Dedicated and compassionate professional with 6+ years of experience working with children, families, and the public in childcare and educational settings. Skilled in behavior management, de-escalation techniques, crisis intervention, customer service, and front desk operations. Experienced greeting visitors, answering phones, maintaining records, coordinating schedules, and providing administrative support while delivering exceptional customer service. Proven ability to manage challenging behaviors, including elopement and emotional outbursts, while maintaining a safe, structured, and positive environment. Strong organizational, communication, documentation, and multitasking skills with a passion for supporting children, families, and clients in fast-paced environments. CPR, First Aid, and AED certified.