Behavioral Health Professional
Open To Work
Mark Hebert
Community Medical Services
Phoenix,AZ
Compassionate Behavioral Health Specialist with over 7 years of experience delivering psychological support, crisis interventions, and trauma-informed care in clinical and emergency settings. Skilled in implementing de-escalation techniques and personalized intervention strategies during acute mental health crises. Focused on fostering collaboration to empower individuals in navigating crises and promoting lasting recovery.
1
Level 1 fingerprint clearance card
19
Basic Life Support, CPR/AED
1
Certified Peer Support Specialist
Work History
Counselor
7 Months
Community Medical Services - Phoenix, AZ | 11.2025 - 06.2026
- Managed average of 88 clients with consistent regulatory compliance across monthly and weekly review cycles. Coordinated time-sensitive clinic operations through strong time management and collaboration to support quality care and efficient service delivery. Expanded caseload coverage as needed and connected members with housing, food, and other essential resources.
- Performed biopsychosocial assessments to support development of individualized treatment plans.
- Led group counseling session facilitation with evidence-based substance use interventions to maintain structured, clinically informed care delivery.
- Recorded client progress, coordinated care activities, and updated treatment information in clinical records.
Behavioral Health Technician (BHT)
2 Years 2 Months
Quail run behavioral health - Phoenix, AZ | 01.2022 - 03.2024
- Behavioral health professional assisted doctors and nurses maintain a safe environment throughout milieu, doing q15 rounds to make sure clients are safe and in programs as scheduled. Facilitated therapeutic groups for adults, teens, and geriatric clients, promoting engagement and participation in treatment.
- Monitored patient behavior and documented observations for treatment team review.
- Supported therapeutic routines and daily living activities in structured behavioral health setting.
- Intervened during escalating behaviors using approved de-escalation and safety procedures.
Marketing/Sales Manager
1 Year 9 Months
American business strategies llc - Phoenix, AZ | 07.2021 - 04.2023
- Called customers who purchased affiliate website businesses, assessed debt to income ratios, and sold tailored marketing programs aligned with client needs and affordability
- Overcame objections and upsold services while training sales team of 7, consistently meeting and exceeding KPIs
- Directed sales strategy to expand revenue pipelines and strengthen market positioning.
- Led account development efforts to grow client retention and cross-sell opportunities.
- Managed sales team performance through coaching, goal setting, and pipeline reviews.
Personal trainer
14 Years 4 Months
Self - Phoenix, AZ | 09.2007 - 01.2022
- Sold personal training memberships through online and offline marketing, expanding client base by targeting diverse demographics
- Designed personalized fitness programs tailored to individual factors and fitness levels, enhancing overall client satisfaction and progress
- Assessed client fitness levels to design personalized training programs aligned with goals and abilities.
- Instructed clients on proper exercise form, breathing, and equipment use to reduce injury risk.
- Monitored workout performance and adjusted routines to improve strength, endurance, and mobility.
Education
AED, CPR, FIRST AID (Basic life support)
Red Cross - Phoenix, AZ
03-2026
Associate degree - Exercise science
University of maine at fort kent - Fort Kent, ME
04-2003
High school diploma - Business
Wisdom high school - Saint Agatha, ME
06-1999
Skills
Schedule management
Behavioral assessments
De-escalation techniques
Communication skills
Time management
Schedule coordination
Therapeutic training
Negotiation
Certification
- Driver's License Arizona, Class D.
- Level 1 Fingerprint clearance card, AZ DPS - 10-2021 to 10-2027.
- Certified Peer Support Specialist, S.T.A.R - June 2019 to current.
References
- Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Counselor
Community Medical Services
11.2025 - 06.2026Read more
Behavioral Health Technician (BHT)
Quail run behavioral health
01.2022 - 03.2024Read more
Marketing/Sales Manager
American business strategies llc
07.2021 - 04.2023Read more
Personal trainer
Self
09.2007 - 01.2022Read more
Wisdom high school - High school diploma, Business
Read more
University of maine at fort kent - Associate degree, Exercise science
Read more
Red Cross - , AED, CPR, FIRST AID (Basic life support)
Read more