Ashanti Proffit
Ypsilanti,MI
Summary
Proven track record in enhancing customer satisfaction and streamlining order fulfillment processes at House of Dank. Excelled in shipping, receiving, and maintaining warehouse safety, coupled with exceptional organizational skills. Demonstrated reliability through continuous improvement contributions, leading to more efficient operations. Achieved significant reductions in order errors, ensuring timely and accurate deliveries.
Overview
2
2
years of professional experience
Work History
Customer Fulfillment Associate
House of Dank
04.2024 - Current
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Assisted customers in navigating the company''s website, ensuring seamless online shopping experiences.
- Supported a continuous improvement culture within the Customer Fulfillment department by identifying and sharing best practices among team members.
Warehouse Operations Associate
Dash Mart
05.2022 - 02.2024
- Participated actively in weekly team meetings, sharing ideas and suggestions for continuous improvement opportunities.
- Expedited order processing times through accurate picking, packing, and staging of products for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Education
AC-TECH High School
Ypsilanti, MI04.2020
Skills
- Loading and unloading
- Shipping and receiving
- Order Picking
- Warehouse Safety
- Product picking
- Dependable and reliable
- Stocking and Replenishing
- Quick Learner
- Cleaning procedures
- Stocking
- Product Labeling
- Product displays
- Customer Service
- Reliability
- Organizational Skills
Timeline
Customer Fulfillment Associate
House of Dank
04.2024 - Current
Warehouse Operations Associate
Dash Mart
05.2022 - 02.2024
AC-TECH High School
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