Summary
Overview
Work History
Education
Skills
Timeline
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Brittany K. Gregg

Timmonsville,SC

Summary

Experienced with managing complex order fulfillment processes to ensure customer satisfaction. Utilizes effective communication and problem-solving skills to resolve issues. Track record of improving workflow efficiency and maintaining high accuracy in dynamic environment.

Customer service professional prepared for role requiring high standards and results-driven performance. Proven ability to manage order fulfillment processes, ensuring timely and accurate deliveries. Focused on team collaboration and flexibility to meet changing demands, while bringing strong organizational and multitasking skills.

Overview

14
14
years of professional experience

Work History

Customer Fulfillment Associate

Amazon
11.2024 - Current
  • Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.

Machine Operator/ Inspector

Clarios
04.2023 - 09.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Fulfillment Associate

QVC
10.2022 - 04.2023
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Inventory Specialist/Forklift Operator

South East Express
05.2018 - 09.2022
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Shift Leader

Taco Bell
04.2012 - 05.2018
  • Promptly and empathetically handled guest concerns and complaints.
  • Operated drive-through and register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Trained to become a shift leader.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Cashier

McDonald's
10.2011 - 04.2012
  • Promptly and empathetically handled guest concerns and complaints.
  • Operates drive-through and register quickly and efficiently.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Consistently maintains safety regulations
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Timmonsville High School
05.2013

Skills

  • Shipping procedures
  • Returns handling
  • Loading and unloading
  • Shipping and receiving
  • Order picking
  • Forklift operation
  • Shipment preparation
  • Warehouse safety
  • Inventory management

Timeline

Customer Fulfillment Associate

Amazon
11.2024 - Current

Machine Operator/ Inspector

Clarios
04.2023 - 09.2024

Fulfillment Associate

QVC
10.2022 - 04.2023

Inventory Specialist/Forklift Operator

South East Express
05.2018 - 09.2022

Shift Leader

Taco Bell
04.2012 - 05.2018

Cashier

McDonald's
10.2011 - 04.2012

High School Diploma -

Timmonsville High School

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Brittany K. Gregg