Summary
Overview
Work History
Education
Skills
Timeline
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Ashanti Roches

Ashanti Roches

Chicago,IL

Summary

Dynamic and dedicated preschool teacher with a proven track record at Kiddies Campus, excelling in classroom management and child development. Leveraged positive reinforcement strategies to foster a supportive learning environment, enhancing student engagement and satisfaction. Committed to creating impactful educational experiences while maintaining a clean and organized classroom.

Overview

10
10
years of professional experience

Work History

PRE SCHOOL TEACHER

BELOVED CHILD CARE
07.2022 - 09.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Assistant Teacher

KIDDIES CAMPUS
05.2022 - 06.2022
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Worked with teachers to design lesson plans and coordinate activities for classes.

Receptionist

KHMH
06.2021 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Customer Service Representative

PROTEL BPO
09.2020 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

CALL AGENT

RCC
07.2018 - 12.2019
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.

HOUSE KEEPER

Raddison Hotel
03.2015 - 12.2017
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.

HOUSE KEEPER

PRINCESS HOTEL
12.2013 - 12.2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

Diploma - Career And Technical Education

GWENDOLYN LIZARRAGA HIGH SCHOOL
BELIZE CITY BELIZE
06.2013

Skills

  • Classroom management
  • Classroom organization
  • Child development
  • Positive reinforcement

Timeline

PRE SCHOOL TEACHER

BELOVED CHILD CARE
07.2022 - 09.2023

Assistant Teacher

KIDDIES CAMPUS
05.2022 - 06.2022

Receptionist

KHMH
06.2021 - 03.2022

Customer Service Representative

PROTEL BPO
09.2020 - 01.2021

CALL AGENT

RCC
07.2018 - 12.2019

HOUSE KEEPER

Raddison Hotel
03.2015 - 12.2017

HOUSE KEEPER

PRINCESS HOTEL
12.2013 - 12.2014

Diploma - Career And Technical Education

GWENDOLYN LIZARRAGA HIGH SCHOOL

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Ashanti Roches