Ashanti J. Sherrod
Columbus,OH
Summary
Seasoned professional with a proven track record in asset protection and client relations, notably at Anchor Security. Excelled in roles requiring advanced deescalation skills and CRM software proficiency, enhancing customer satisfaction and retention. Achieved significant reductions in vandalism, underscoring a commitment to excellence and safety. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Armed Security Officer Supervisor
Anchor Security
11.2018 - 10.2021
- Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
Insurance Agent
American Income Life Insurance Company
03.2017 - 11.2018
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Calculated premiums and established payment methods for sales.
Customer Service Representative
Discover
08.2015 - 11.2015
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Account Manager
Rentway Inc.
07.1997 - 12.2000
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
High School Diploma -
Franklin Heights High School
Columbus, OH06.1997
No Degree - Medical Billing & Coding,
Fortis College
Westerville, OHNo Degree - Law Enforcement
Columbus State Community College
Columbus, OHSkills
- Account Management
- Customer Service
- Data Collection
- Data Entry
- CRM Software
- Proficient MicroSoft (Excel, Word, Office & PowerPoint
- Advanced Cultural Diversity
- Advanced Deescalation and Conflict Resolution
- Appointment Scheduling
- Information Security
- Public Speaking
Certification
- Licensed [Insurance Agent]- [2017-2018]
- Ohio Peace Officer Training Certification - November 2023-January 2025
- O.P.O.T.C July 2022-January 2024
- O.P.O.T.C-August 2018-February 2020
Timeline
Armed Security Officer Supervisor
Anchor Security
11.2018 - 10.2021
Insurance Agent
American Income Life Insurance Company
03.2017 - 11.2018
Customer Service Representative
Discover
08.2015 - 11.2015
Account Manager
Rentway Inc.
07.1997 - 12.2000
High School Diploma -
Franklin Heights High School
No Degree - Medical Billing & Coding,
Fortis College
No Degree - Law Enforcement
Columbus State Community College
- Licensed [Insurance Agent]- [2017-2018]
- Ohio Peace Officer Training Certification - November 2023-January 2025
- O.P.O.T.C July 2022-January 2024
- O.P.O.T.C-August 2018-February 2020
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