Ashanti Springs
Maumelle,AR
Summary
Proven Customer Service Specialist with a track record at Wipro, adept in critical thinking and Microsoft Excel. Excelled in resolving high-stress disputes, enhancing customer loyalty by 30%. Skilled in HIPAA-compliant data management and empathetic problem resolution, demonstrating a unique blend of technical and interpersonal skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Wipro
08.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative(Remote)
Vacation Tour And Travel
05.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Healthcare Customer Service Representative Remote
Pediatric Plus
01.2018 - 05.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
High School Diploma -
Maumelle High
Maumelle, AR05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Call center operations
- Scheduling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Certified Nursing Assistant (CNA)
Timeline
Customer Service Representative (Remote)
Wipro
08.2022 - 02.2023
Customer Service Representative(Remote)
Vacation Tour And Travel
05.2021 - 02.2022
Healthcare Customer Service Representative Remote
Pediatric Plus
01.2018 - 05.2020
High School Diploma -
Maumelle High