Ashanti Thorpe
Havre De Grace,MD
Summary
Dedicated Personal Banker with expertise in addressing customer complaints and fostering loyalty. Delivered results through effective handling of transfers, processing of checks, and presentation of financial products. Demonstrated solid understanding of personal banking practices and regulations.
Overview
3
3
years of professional experience
Work History
Personal Banker
Freedom Federal Credit Union
Bel Air, Maryland
03.2026 - Current
- Assisted members with account inquiries and transactions at Freedom Federal Credit Union.
- Processed loan applications and guided members through approval procedures.
- Educated customers on credit union products and services, improving their financial literacy and informed decision-making.
- Collaborated with team members to effectively resolve member issues, enhancing overall member satisfaction.
- Managed daily cash handling, ensuring accurate deposits and withdrawals for members.
- Utilized banking software to maintain accurate member records and transaction histories.
- Conducted regular audits of cash drawers to ensure compliance with internal policies.
- Provided exceptional customer service, building strong relationships with credit union members.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Promoted banking products, including credit cards, loans, and investments, to meet client needs during interactions.
- Followed operational standards, promoting security, risk management and compliance.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Food and Beverage Manager
Wawa
Perryville, Maryland
12.2024 - 03.2025
- Managed daily operations of food and beverage services at a convenience store.
- Trained staff on food safety and customer service protocols to ensure compliance.
- Oversaw inventory management, ensuring stock levels met customer demand efficiently.
- Implemented display strategies to enhance visual appeal of food and beverage offerings.
- Responded to customer inquiries and resolved issues to maintain satisfaction levels.
- Monitored cleanliness and organization of food preparation areas consistently.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
Financial Advisor
Bank of America
Aberdeen, MD
07.2023 - 01.2024
- Assisted clients in understanding financial products and services.
- Conducted research on investment opportunities for client portfolios.
- Collaborated with team members to develop financial plans for clients.
- Provided support during client meetings by preparing necessary documents.
- Maintained accurate records of client interactions and transactions.
- Utilized bank software to analyze client financial data effectively.
- Educated clients on market trends and financial strategies.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
Education
Perryville High School
Perryville, MarylandSkills
- Loan processing
- Financial analysis
- Customer education
- Inventory management
- Cash handling
- Customer relationship management
- Team collaboration
- Sales strategy development
- Conflict resolution
- Data analysis
- Effective communication
- Problem solving
- Project management
- Attention to detail
- Opportunity identification
- Training and development
- Sales strategy
- Financial advising
- Account management
- Rapport building
- Portfolio assessment
- Financial planning
- Banking
- Customer financing
- Relationship building and management
- Safe deposit box oversight
- Customer satisfaction
- Relationship management
- Loans
- Loan application expertise
- Issues resolution
- Financial product sales
- Financial services
Timeline
Personal Banker
Freedom Federal Credit Union
03.2026 - Current
Food and Beverage Manager
Wawa
12.2024 - 03.2025
Financial Advisor
Bank of America
07.2023 - 01.2024
Perryville High School