Ashanti Wesley
DeSoto,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses, also with experience in being a friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts. Enthusiastic Special Education Paraprofessional experienced in small group instruction and student supervision. Sharp and highly trained with desire to positively impact students with learning disabilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paraprofessional
Lancaster ISD
Lancaster, TX
01.2025 - Current
- Supported students with individualized learning plans and academic needs.
- Assisted teachers in implementing individualized education plans for students.
- Monitored student progress and reported observations to educators regularly.
- Collaborated with special education staff to adapt learning materials effectively.
Pharmacy Service Representative
CVS Pharmacy
Dallas, Texas
10.2024 - 01.2025
- Processed prescription orders accurately and efficiently for patient care.
- Assisted customers in selecting over-the-counter medications and health products.
- Educated patients on medication usage, side effects, and storage requirements.
Cashier
Walmart
04.2020 - 04.2023
- Lifted up to 75 pounds at once and used forklift to move heavier loads.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Guess Service Associate
European Wax Center
09.2022 - 01.2023
- Greeted clients warmly and assisted with check-in processes.
- Explained waxing services and products to enhance customer understanding.
- Scheduled appointments using salon management software efficiently.
Claims Representative
Advanced Call Center Technologies LLC
10.2020 - 09.2022
- Developed and implemented strategies to improve claim processes.
- Maintained accurate and up-to-date records of claim information for future reference.
- Modified, updated and processed existing policies.
- Calculated adjustments, premiums and refunds.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Worked productively in fast-moving work environment to process large volumes of claims.
Paraprofessional
Dallas Independent School District, DISD
08.2019 - 10.2020
- Researched and presented new learning tools and methods for classroom application.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Worked with teacher and administrators to enforce school policies and procedures.
- Delivered supplementary lessons and practice assignments.
- Organized and led practice, research and lab assignments.
- Supported planning and preparation for culturally-diverse class sessions.
- Assisted lead teachers with lesson plan creation and materials development .
Teacher
Kosmic Kids Learning Center
03.2018 - 08.2019
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Sales Associate
Villa Shoe Store
05.2017 - 12.2018
- Contributed to team objectives in fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier /Cook
Whatabuger
05.2016 - 05.2017
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Communicated closely with servers to fully understand special orders for customers.
Cashier
In-N-Out Burger
11.2015 - 05.2016
- Lifted up to 75 pounds at once and used forklift to move heavier loads.
- Helped customers complete purchases, locate items, and join reward programs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
Education
License - Beauty
Ogle School Hair Skin Nails
Dallas, TX05.2023
High School Diploma -
Desoto High School
DeSoto, TX05.2017
Skills
- Special education support
- Student progress monitoring
- Classroom management
- Customer service
- Data entry
- Problem solving
Certification
- Aesthetician Training - 10 Months
Affiliations
AYF Little league Cheer Coach
Timeline
Paraprofessional
Lancaster ISD
01.2025 - Current
Pharmacy Service Representative
CVS Pharmacy
10.2024 - 01.2025
Guess Service Associate
European Wax Center
09.2022 - 01.2023
Claims Representative
Advanced Call Center Technologies LLC
10.2020 - 09.2022
Cashier
Walmart
04.2020 - 04.2023
Paraprofessional
Dallas Independent School District, DISD
08.2019 - 10.2020
Teacher
Kosmic Kids Learning Center
03.2018 - 08.2019
Sales Associate
Villa Shoe Store
05.2017 - 12.2018
Cashier /Cook
Whatabuger
05.2016 - 05.2017
Cashier
In-N-Out Burger
11.2015 - 05.2016
License - Beauty
Ogle School Hair Skin Nails
High School Diploma -
Desoto High School