Ashanti Williams
Kissimmee,FL
Summary
Organized Administrative Professional with expertise in school office operations, front desk management, and community relations. Strong skills in customer service, communication, scheduling, and data entry, ensuring confidentiality and professionalism. Builds positive relationships with students, families, and staff while managing multiple priorities in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk/ Parent and Community Liaison
Melrose Elementary School
St. Petersburg, Florida
08.2025 - 09.2026
- Serve as the welcoming first point of contact for students, parents, families, staff, and community members, providing professional and friendly customer service.
- Managed front office operations by answering phones, greeting visitors, responding to inquiries, and directing families and community members to appropriate resources for efficient service delivery.
- Assist parents and families with questions, concerns, and school-related needs while maintaining confidentiality and professionalism.
- Build and maintain positive relationships with parents, families, teachers, administrators, and community partners to support student success and family engagement.
- Communicated important school information, events, policies, and resources to families through phone calls, emails, and in-person interactions to enhance family engagement.
- Coordinated communication between families, school staff, and community organizations to connect students and families with available resources and support services, fostering community collaboration.
Administrative Assistant
All Steel Building Supply
Remote, FL
03.2023 - 08.2025
- Provided administrative and clerical support to maintain efficient office operations.
- Answered phone calls, responded to emails, greeted customers, and directed inquiries to the appropriate team members.
- Assisted customers with inquiries, orders, and scheduling, ensuring high-quality service and satisfaction.
- Coordinated schedules, appointments, and communications among customers, vendors, and internal staff to streamline operations.
- Prepared, organized, and maintained documents, records, invoices, and other important office files.
- Entered and maintained accurate customer and company information in databases and office systems.
School Secretary
Saint Andrew Christian Academy
Port Saint Lucie, Florida
01.2021 - 03.2023
- Serve as a primary point of contact for students, families, staff, and visitors, providing professional and courteous assistance.
- Answer and direct phone calls, respond to emails, greet visitors, and address questions and concerns in a timely and professional manner.
- Manage calendars, appointments, meetings, correspondence, and other administrative activities for school leadership
- Provided administrative and clerical support to school administrators, teachers, students, parents, and staff, facilitating smooth daily school operations.
- Maintained accurate student, staff, attendance, enrollment, and school records, ensuring confidentiality of sensitive information and compliance with regulations.
- Assisted with student registration, withdrawals, transfers, and enrollment documentation, streamlining processes for efficient record management.
Education
Associate of Arts - Education Administration
Keiser University
Online09-2026
Skills
- Front Office Operations
- Customer Service
- Family engagement
- Student Registration & Enrollment
- Attendance Management
- Calendar & Appointment Management
- Scheduling & Coordination
- Data Entry & Record Keeping
- Document Preparation
- Filing & Records Management
- Confidentiality & Privacy
- Telephone & Email Communication
- Professional Communication
- Problem Solving
- Multitasking & Prioritization
- Organization & Time Management
- Attention to Detail
- Community Outreach
Timeline
Front Desk/ Parent and Community Liaison
Melrose Elementary School
08.2025 - 09.2026
Administrative Assistant
All Steel Building Supply
03.2023 - 08.2025
School Secretary
Saint Andrew Christian Academy
01.2021 - 03.2023
Associate of Arts - Education Administration
Keiser University