Ashanty Desena

• Managed multi-line phone system, ensuring efficient call routing and customer service support.
• Coordinated scheduling for appointments and meetings, optimizing office workflow and resource allocation.
• Developed filing systems to enhance document retrieval, improving office organization and efficiency.
• Assisted in onboarding new staff by providing training on office procedures and safety protocols.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.

Oversee daily operations, and prepare for anticipated needs.

* Engage with customers, take orders, and ensure efficient order distribution.

Collaborate effectively in a team environment.

* Assist customers, and resolve issues efficiently.

Provide basic translation services to assist diverse customers.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Served meals alongside coffee and tea.

Upheld cleanliness standards in kitchenware and dining spaces.

Executed transaction processing with precision.

Coordinated and categorized clothing and inventory.

Upheld the cleanliness and organization of the sales floor.

Handled customer interactions and streamlined order and payment workflows.

Supervised workflows for drink production and allocation.

Enhanced productivity through rapid task execution.