Summary
Overview
Work History
Education
Skills
Timeline
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Ashanty Thomas

Kennesaw,GA

Summary

Reliable Medical Support professional with years of experience face pase environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.

Overview

5
5
years of professional experience

Work History

Chiropractic Assistant

Arrowhead Clinic
06.2022 - 11.2023
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Server

Longhorn Steakhouse
06.2022 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Team Lead

Chick-fil-A
05.2021 - 04.2022
  • I work with many different people and many different age groups
  • After my 3rd month, I was promoted to team lead in training.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Took cash and credit card payments via phone, in person, and through email.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.

Barista

Dunkin' Donuts
12.2020 - 04.2021
  • I would take customers, make drinks, food, and ice cream shakes
  • I would stay later and help close by cleaning, counting money and letting the overnight crew in.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.


Cashier

Walmart
05.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

College Degree in Biology - Dentistry (Pre-Dentistry)

Kennesaw State University
Kennesaw, GA
12.2024

Skills

  • Cleaning Experience (4 years)
  • Patient Relations
  • Patient Care
  • Appointment Scheduling
  • Telephone Etiquette
  • Payment Collection
  • Effective Written and Verbal Communication
  • Customer Service (3 years)

Timeline

Chiropractic Assistant

Arrowhead Clinic
06.2022 - 11.2023

Server

Longhorn Steakhouse
06.2022 - 06.2023

Team Lead

Chick-fil-A
05.2021 - 04.2022

Barista

Dunkin' Donuts
12.2020 - 04.2021

Cashier

Walmart
05.2019 - 06.2020

College Degree in Biology - Dentistry (Pre-Dentistry)

Kennesaw State University

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Ashanty Thomas