Asharah Allen
Tallahassee,FL
Summary
Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities. Offers strong background in customer relations and management.
Overview
6
6
years of professional experience
Work History
Guest Experience Supervisor
Hotel Indigo Tallahassee CollegeTown
05.2023 - Current
- Monitored guest feedback, using to improve service and departmental operations.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Developed and implemented strategies to uphold safety, security, and satisfaction of guests.
Guest Service Representative
Extended Stay America Hotels
07.2022 - 06.2023
- Process reservations, registration, payment, and departures in accordance with company guidelines and procedures
- Handle collection efforts of all in-house balances
- Set up, maintain, and take down breakfast when required
- Oversaw fast-paced front desk operations and guests' needs at the facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Sales Floor Associate
Walmart
01.2022 - 06.2022
- Maintain the sales floor and merchandise presentation in accordance with company policies and procedures
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Setup, clean, and organized product displays
- Greeted customers, helped locate merchandise and suggested suitable options.
Education
Bachelors Degree - Criminology
Florida State University
Tallahassee, FLSkills
- Microsoft Office
- Communication Skills
- Managerial Experience
- New Hire Training
- Microsoft Excel
- Organizational Skills
- Office Management
- Merchandising
- Phone Etiquette
- Guest Satisfaction
- Cash Register Operations
- Creative Solutions
- Hotel Reservations
- POS Transactions
- Food and Beverage Area Setup
- Data Inputting
Timeline
Guest Experience Supervisor
Hotel Indigo Tallahassee CollegeTown
05.2023 - Current
Guest Service Representative
Extended Stay America Hotels
07.2022 - 06.2023
Sales Floor Associate
Walmart
01.2022 - 06.2022
Bachelors Degree - Criminology
Florida State University
Similar Profiles
Sofia OteroSofia Otero
Guest Experience Ambassador at Hotel Indigo Tallahasse - CollegetownGuest Experience Ambassador at Hotel Indigo Tallahasse - Collegetown
Curtis E JenkinsCurtis E Jenkins
Chief /Director of Engineering at Hampton Inn, Hotel Indigo, Cat Bird Hotel, SageChief /Director of Engineering at Hampton Inn, Hotel Indigo, Cat Bird Hotel, Sage
Letticia ManoovalooLetticia Manoovaloo
Front Office Receptionist at Indigo Hotel Group -The Address Boutique HotelFront Office Receptionist at Indigo Hotel Group -The Address Boutique Hotel
Andrea AlvarezAndrea Alvarez
Research Experience at Miami Dade College - School of ScienceResearch Experience at Miami Dade College - School of Science
Leagrand BrownLeagrand Brown
Transportation Officer at The GEO Group Inc.Transportation Officer at The GEO Group Inc.