Asharia Sellers
South Fulton,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant PRN
Fulton Nursing and Rehab
Fulton , KY
10.2022 - Current
- Taking vital signs
- Answering patient calls
- Proper bathing techniques
- Transporting patients
- Bathing patients
- Activities of daily living
- Gathering medical supplies
- Facilitating patient care
- Feeding
- Health
Seasonal Customer Service Representative (Remote)
Results CX
Fort Lauderdale , FL
01.2021 - 11.2023
- Answering inbound calls
- Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction
- Maintain customer accounts and record account information
- Make product recommendations or services to customers based on their needs and preferences
- Oversee customer financial accounts and process customer adjustments
- Interact with customers to address their concerns, answer their questions and assist them with their needs
Crew Member/ Customer Service
McDonald's
Fulton , KY
02.2018 - 12.2020
- Worked multi-hour cash register and drive-thru shifts, addressing customers' unique needs, and ensuring food and drink orders were taken accurately
- Customer Service, Food Preparation and Cleanliness and Hygiene
- Greeting guests, taking orders and processing payments
- Managing delivery and mobile orders
- Assembling orders and packaging take-out and delivery
- Keeping all surfaces clean and sanitary
Education
High School Diploma -
South Fulton High School
South Fulton, TN05.2022
Some College (No Degree) -
West Kentucky Community And Technical College
Paducah, KYSkills
- Customer service
- Communication skills
- Time management
- Leadership
- Problem solving
- Active listening
- Adaptability
- Technical knowledge
- Empathy
- Cash Handling
- Teamwork
- Written and verbal communication
- Computer literacy
- Telephone Skills
- Medical Terminology
- Multitasking
- Professional under pressure
- Call Management
- Typing proficiency
- Problem-solving abilities
- Call Center Operations
- Team Development
- Customer consulting
Timeline
Certified Nursing Assistant PRN
Fulton Nursing and Rehab
10.2022 - Current
Seasonal Customer Service Representative (Remote)
Results CX
01.2021 - 11.2023
Crew Member/ Customer Service
McDonald's
02.2018 - 12.2020
High School Diploma -
South Fulton High School
Some College (No Degree) -
West Kentucky Community And Technical College
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