Ashaunte Tetterton
Winterville,NC
Summary
Experienced in developing and executing product strategies and roadmaps focused on personalization and user experience. Skilled in forming strong partnerships with executives, product managers, engineers, designers, and other cross-functional stakeholders. Committed to building innovative and unique experiences exclusive to Pinterest, enabling users to discover inspirational content and enhance their lives. Thrive on deep collaboration with engineering leads to drive the next generation of personalization for previous employers. Demonstrated leadership in leading teams of talented product managers and enjoy mentoring colleagues while consistently attracting exceptional new talent to any organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Loss Prevention Investigator
Burlinton Coat Factory
08.2024 - Current
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Developed and launched a loss-prevention program.
- Liaised with law enforcement and security personnel in issue investigation.
- Conducted daily store walk-throughs to identify potential security risks.
- Trained personnel on security best practices, protocols and procedures.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Trained all new executives and asset protection personnel.
Personal Stylist/Sales Associate
Men's Wearhouse
03.2024 - 06.2024
- Greet customers as they enter the store
- Answer customer questions and assist with requests
- Execute purchases and returns at the cash register while checking for accuracy
- Restock and organize merchandise on the sales floor
- Resolve customer complaints and issues in a timely and professional manner
- Help clients create the most suitable image by choosing clothes and accessories that fit clients' body types and individual needs
- They may also provide style advice and assist with hair, make-up, and even home decor
- Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
Product Management Associate
Pier 1 Imports Inc
09.2022 - 05.2023
- Suggested merchandising and flow strategies based on current data, trends and forecasts.
- Liaised with clients to better understand business needs and current market landscape.
- Managed product demonstrations and testimonials for performance evaluation.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Consulted with product development teams to enhance products based on customer interest data.
- Championed customer experience through expert analyzation and communication.
Cosmetic Area Sales Manager
Macy's
04.2014 - 11.2022
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Facilitated business by implementing practical networking techniques.
- Built relationships with customers and community to establish long-term business growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained accurate inventory and sales records for department.
- Managed team of 11associates in cosmetics department to achieve and maintain highest standards of customer service.
Airport Security Officer
Miami International Airport
06.2021 - 04.2022
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Safeguarded transportation operations at commercial airports and railway stations.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
Product Management Specialist
Party City
07.2017 - 02.2021
- Generated reports to support development and implementation of marketing plans.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Researched and evaluated potential new markets and products.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Used various market research tools and techniques to gather, analyze and interpret data.
Debt Collection Specialist
United Collection Bureau
02.2017 - 03.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained consistently high success rate of collecting on overdue accounts.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Identified and contacted customers with overdue accounts to address payment status.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Documented customer payment interactions and account statuses for future reference.
- Collaborated with other departments to verify customer compliance with payment plans.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Analyzed customer financial records to determine appropriate payment plan.
- Processed debtor payments and updated accounts to reflect new balance.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Investigated customer credit references and approved credit lines.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Maintained accurate records of customer accounts, payments and payment plans.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Education
Bachelor of Arts - Humanities, Arts, Social Sciences,
Pitt Community College
Winterville, NC05-2030
Security in Homeland Security -
Big Al's Security School
Hallandale Beach, FL07.2017
Steps Of Employment -
Sheridan Technical Center
Hollywood, FL06.2014
High school diploma -
American Senior High School
Hialeah, FL06.2014
Skills
- Stakeholder Engagement
- Develop User-Centric Experiences
- Create Inspirational content solutions
- Design unique engagement strategies
- Cross-Functional Development Partnership
- Collaborative Engineering Leadership
- Team Leadership in Product Management
- Mentorship for Product Management Professionals
- Talent Acquisition and Development in Product teams
Accomplishments
- Supervised team of 11 staff members.
- Collaborated with team of 11 staff members in the development of Beauty Products for different cosmetic lines such as Estee' Lauder , Lancome, Benefit Cosmetics, Etc. .
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Awards And Company Recognition by completing goals and Tasks with accuracy and efficiency.
- Monetization, Trust & Safety.
- I have built and trusted relationships with teams and companies working together in service of key shared strategic priorities.
- I have partnered closely with Engineering teams working with a wide variety of technologies, including Machine Learning.
- I have worked with both external and internal customers
- I have produced significant and measurable results against the companies i have worked for in the field of the company key points
Certification
- Guard Card, Indefinite
- AED Certification, Indefinite
- BLS Certification, Indefinite
- First Aid Certification, Indefinite
- Driver's License, 01/01/24 to 01/01/31
- Class D Security, 08/01/21 to 08/01/23
- State of Florida security license, Indefinite
- Counseling Certification, Indefinite
Additional Information
Volunteer - Charity Event, Volunteer- Helping The Neighborhood Community
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- I participate in low-impact exercises to strengthen core muscles
- Supporting STEM education initiatives and mentorship programs
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Web Development and Design
- Designing and Printing 3D Models
- Virtual Reality
- Augmented Reality (AR) Development
- App Development
- Coding and Programming
- Digital Art and Animation
- 3D Printing
- Developing software, websites, and apps in various programming languages
- Design and Build Websites
- Blockchain Technology and Cryptocurrency
- Artificial Intelligence (AI) and Machine Learning
Timeline
Senior Loss Prevention Investigator
Burlinton Coat Factory
08.2024 - Current
Personal Stylist/Sales Associate
Men's Wearhouse
03.2024 - 06.2024
Product Management Associate
Pier 1 Imports Inc
09.2022 - 05.2023
Airport Security Officer
Miami International Airport
06.2021 - 04.2022
Product Management Specialist
Party City
07.2017 - 02.2021
Debt Collection Specialist
United Collection Bureau
02.2017 - 03.2020
Cosmetic Area Sales Manager
Macy's
04.2014 - 11.2022
Steps Of Employment -
Sheridan Technical Center
Bachelor of Arts - Humanities, Arts, Social Sciences,
Pitt Community College
Security in Homeland Security -
Big Al's Security School
High school diploma -
American Senior High School
Similar Profiles
Emiliano MedinaEmiliano Medina
Store Cashier at Burlinton Coat FactoryStore Cashier at Burlinton Coat Factory
Deniss CamachoDeniss Camacho
Cashier at Burlinton Coat FactoryCashier at Burlinton Coat Factory
Rita MorenoRita Moreno
Lead Cashier at Burlinton Coat FactoryLead Cashier at Burlinton Coat Factory
Nazyaih PreddyNazyaih Preddy
Solution Specialist I at TruistSolution Specialist I at Truist
Marcus UrbaezMarcus Urbaez
Front End Associate at GFLFront End Associate at GFL