Mario Rossetti
Loss Prevention
West Jordan,UT
Summary
Loss Prevention Manager with extensive experience at Amazon.com, specializing in fraud investigation and risk assessment. Demonstrated success in implementing security best practices and enhancing team performance through targeted training initiatives. Proficient in data analysis and crisis management, resulting in significant improvements in safety and compliance across multiple locations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Loss Prevention Investigator
Maverik Adventure's First Stop
Salt Lake City
10.2024 - Current
- Investigated customer complaints regarding fraudulent transactions and stolen merchandise.
- Trained new employees in loss prevention protocols and procedures.
- Developed technology solutions to enhance security processes within stores.
- Monitored employee compliance with safety procedures and inventory control measures.
- Established tracking methods for losses due to shoplifting, theft, and fraud.
- Conducted interviews of suspects, witnesses, and victims to gather evidence.
- Performed regular audits of cash registers, POS systems, and retail equipment.
- Reviewed documentation related to audits, shortage control programs, and apprehensions.
Assistant Store Manager
National Product Sales
Salt Lake City
03.2023 - 10.2024
- Ensured compliance with safety regulations across store premises.
- Managed daily operations, including shift scheduling and task assignments.
- Motivated staff members during peak hours to achieve performance targets.
- Supervised team and delivered ongoing training to enhance customer satisfaction.
- Assisted in recruitment by conducting interviews for open store positions.
Loss Prevention Manager III (L6)
Amazon.com Services, Inc.
Salt Lake City
07.2018 - 03.2023
- Led security services and asset protection initiatives at designated fulfillment center.
- Conducted investigations of internal and external theft, including interviews.
- Identified and implemented security best practices to enhance facility safety.
- Served as department liaison and subject matter expert for facility management.
- Collaborated with internal customers to evaluate security processes and initiatives.
- Ensured compliance with Sarbanes Oxley requirements regarding internal controls.
- Developed key performance indicators to track metrics and drive performance improvements.
Loss Prevention Manager Multiple Stores, Utah Market
Shopko Stores Operating LLC
Salt Lake City
09.2006 - 04.2019
- Executed shrink reduction programs through proactive planning and monitoring of loss exposures.
- Conducted internal and external investigations to reduce theft, utilizing comprehensive reporting techniques.
- Performed audits and inspections to ensure compliance with security protocols and OSHA guidelines.
- Reported trends in store operations during leadership meetings to inform strategic decisions.
- Facilitated integrity interviews addressing internal losses within stores to strengthen accountability.
- Oversaw installation of CCTV cameras across multiple store locations for enhanced security measures.
Education
Bachelor’s degree - criminal justice
Everest College
Salt Lake City, UT04-2011
Skills
- Microsoft Office Suite
- Fraud investigation and risk assessment
- Employee training and development
- Inventory management
- Incident reporting and analysis
- CCTV surveillance and monitoring
- Customer service excellence
- Team leadership and collaboration
- Data analysis and interpretation
- Security audits and compliance
- Loss prevention strategies
- Effective communication skills
- Physical security management
- Access control systems
- Crisis management expertise
Certification
- John E. Reid Interview and Interrogation Technique
- Wicklander-Zulawski Interviewing and Interrogation Technique including Telephone Interviewing
References
REFERENCES UPON REQUEST
Timeline
Senior Loss Prevention Investigator
Maverik Adventure's First Stop
10.2024 - Current
Assistant Store Manager
National Product Sales
03.2023 - 10.2024
Loss Prevention Manager III (L6)
Amazon.com Services, Inc.
07.2018 - 03.2023
Loss Prevention Manager Multiple Stores, Utah Market
Shopko Stores Operating LLC
09.2006 - 04.2019
Bachelor’s degree - criminal justice
Everest College
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