Jeffrey Milligan
Mesa,Arizona
Overview
6
6
years of professional experience
Work History
Store Loss Prevention Investigator
Sephora
11.2022 - Current
- Review and analyze store Shrink Metrics and create an Action Plan to meet Retail Shrink Goal on the following Inventory.
- External Apprehension certified.
- Completed 129 apprehensions in 2023 with an average $300 case value.
- Completed an ORC investigation, followed by an arrest.
- Complete monthly trainings for store side associates.
- Analyze Cycle Counts, Negative AFS and Lost and Found reports to pinpoint retail loss.
- Comprehensive in Agilence.
- Completed a successful internal investigation.
- Sourced an internal investigation through Agilence that was not from the same district.
- Create and present a PowerPoint in a company-wide ORC call.
- Created a strong Law Enforcement partnership with Phoenix Police Department and Scottsdale Police Department.
- Drive safety awareness for all store associates.
- Strong Loss Prevention and Store Management partnerships.
- Train Loss Prevention Investigator new hires.
Kohl's Loss Prevention Supervisor
Kohl's Department Store
09.2019 - Current
- Actively apprehend shoplifters by means of a complex guideline to uphold external theft policies.
- Collaborate with law enforcement to detain and prosecute theft perpetrators, appeared in court to give testimony for shoplifting case.
- Trained new Loss Prevention Hires as Loss Prevention Supervisor
- Monitored transactions conducted by associates that were suspected as dishonest with Kohl's Policy.
- Collected evidence urgently and with efficiency against dishonest associates in order to proceed in termination.
- Conducted store audits daily, weekly, monthly and quarterly.
- Created safe working environment for associates
- Built partnerships with store-side associates to battle external theft and internal theft.
- Communicate external theft trends with two different Loss Prevention teams in order to understand and adapt to ORC groups.
- Reviewed customer transactions for fraudulent returns and purchases by way of Local Law Enforcement or Kohl's Corporate.
- Organized confidential documents of shoplifters and dishonest associates.
- Supported three store locations as Loss Prevention Supervisor, Casa Grande, Queen Creek and Avondale.
- Identify Organized Retail Crime and building rapport with Law Enforcement Agencies.
Point of Commerce
Kohl's Department Stores
08.2017 - 08.2018
- Provide customers with a pleasant experience when entering the store.
- Drove credit application for customers that did not own a Kohl's Charge Card.
- Answer customer questions, including discounts, location of merchandise and Rewards Program.
Education
Bachelor of Science - Criminal Justice And Criminology
Arizona State University
Tempe, AZ05.2022
Skills
Skills: Case report writing, Agilence, Microsoft Office, Google Suite,
Communication: Teams, Outlook, verbal communication with team members
Organization: Electronic organization via Sharepoint
References
Marissa Kendel, District Loss Prevention Manager, (415) 518-3159
Timeline
Store Loss Prevention Investigator
Sephora
11.2022 - Current
Kohl's Loss Prevention Supervisor
Kohl's Department Store
09.2019 - Current
Point of Commerce
Kohl's Department Stores
08.2017 - 08.2018
Bachelor of Science - Criminal Justice And Criminology
Arizona State University