MOHAMMAD BAIG
UC Santa Cruz Alum/Asset Protection
Bay Area,CA
Summary
Psychology and Legal Studies grad from UC Santa Cruz with a diverse knowledge, background, and experience from a number of different jobs. Inquisitive Loss Prevention Investigator with approximately 3 years of experience and an immaculate eye for detailed observing. Committed to honesty, morality and ethical principles. Thorough understanding of cultivating an accountability-based community of integrity for both internal and external crime. Very passionate and interested in Organized-Retail Crime (ORC) investigations.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Store Loss Prevention Investigator
Sephora
08.2024 - Current
- Utilize CCTV and other tools provided by Sephora to apprehend, deter, or recover merchandise from shoplifters.
- Work in conjunction with Law Enforcement and other Asset Protection Colleagues to come up with strategies and action plans to fight external theft and reduce shrink.
- Hold training sessions and improve employee awareness on a consistent basis on Loss Prevention.
Asset Protection Agent
Nordstrom Inc.
8 2023 - 08.2024
- Utilized CCTV and other investigative tools to identify, Surveil, and investigate any potential Internal and External losses caused by shoplifting, fraud, as well as other means of loss.
- Apprehended shoplifters with the help of other Asset Protection colleagues.
- Worked in conjunction with Law Enforcement to help prosecute shoplifters.
- Build strong and interpersonal relationships with store management colleagues, Law Enforcement, and Asset Protection professionals.
- Created mitigation strategies and action plans in order to mitigate and deter theft and losses.
- Helped get a large ORC crew suspect arrested and prosecuted with the help of Law Enforcement, Nordstrom investigators, and other Nordstrom Loss Prevention teams.
Asset Protection Service Representative
Gap Inc.
03.2023 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated in dynamic, high-volume environments to provide skilled assistance to a large amount of customers each day.
- Acted as a physical deterrence against shoplifting and any suspicious activity.
- Write and create reports on shoplifting incidents, as well as other incidents such as regarding aggressive customers.
- Work with local law enforcement in order to effectively case-build and successfully get habitual repeat shoplifters prosecuted.
- Helped get a repeat habitual offender/shoplifter arrested and prosecuted twice in the span of a few months in the heart of San Francisco. Suspect was stealing close to a felony amount every few days, and was I represented Gap in court against the suspect.
Asset Protection Detective
Macy's
02.2022 - 01.2023
- Utilizing CCTV cameras to investigate potential shoplifters that are a liability to the company as well as investigate any fraud committed internally or externally.
- Safely apprehend shoplifters with the help of other Asset Protection colleagues.
- Maintain strong interpersonal relationships with other Macy's colleagues and the Asset Protection team as a whole.
- Perform physical security of the building and check for any threats inside or around the building.
- Utilize various common software such as Microsoft office and tools provided by Macy's to perform internal, external, and other reports for fraud and liability to the company.
- Helped get a large ORC crew (booster skirt crew) apprehended and arrested with the help of other Asset Protection peers after they had caused multiple thousands of dollars of loss in prior incidents.
Process Server
ABC Legal Services
06.2019 - 01.2022
- Serve private subjects along with businesses and mail facilities including but not limited to: court documents, summons, small claims court, settlements, lawsuits, and Alternative Dispute Resolutions (ADR)
- Utilize mobile applications such as the company mobile app software, Google Maps, and routing apps
- Effectively use time management skills to plan and route stops and services and use and plan out a schedule in an effective and efficient manner
- Having patience in dealing with traffic, time constraints, hostile people/subjects, getting into/out of apartment/business complexes, other problems with businesses/private subjects such as refusal to accept service, and having to go back oftentimes to the same address due to no answer at the door, refusal, lying/deceitfulness, and a multitude of other problems.
- Provided proof of service in form of affidavit.
Cashier
Home Depot
01.2019 - 04.2019
Team Member/Cashier
Pizza Hut
01.2018 - 04.2018
Education
Bachelor of Science - Psychology, Minor in Legal Studies
University of California, Santa Cruz
Santa Cruz, CA 01.2021 - 12.2022
Associate of Science - Psychology
Diablo Valley College
Pleasant Hill, CA 08.2017 - 12.2020
High School Diploma -
Pinole Valley High School
Pinole, CA 08.2013 - 06.2017
Skills
Able to effectively communicate verbally, in writing, and through other means of communication
Basic Computer skills - Microsoft Word, Office, Powerpoint, Excel, Google drive, and Microsoft apps
Proficient in writing reports and narratives
Communicating and working in conjunction with law enforcement on a daily basis
Able to work independently as well as in a team
Desirable and effective work ethic
Conflict Management/Resolution, De-Escalation Techniques/Tactics
Incident Reporting, Security Audits, Crisis Management, Workplace Safety, Evidence Handling, Access Control Management
Was part of effective actions plans and mitigations strategies in order to fight Organized Retail Crimes
Languages
Able to communicate proficiently and effectively in English
Can speak basic Urdu/Punjabi/Hindi languages
Timeline
Store Loss Prevention Investigator
Sephora
08.2024 - Current
Asset Protection Service Representative
Gap Inc.
03.2023 - Current
Asset Protection Detective
Macy's
02.2022 - 01.2023
Bachelor of Science - Psychology, Minor in Legal Studies
University of California, Santa Cruz
01.2021 - 12.2022
Process Server
ABC Legal Services
06.2019 - 01.2022
Cashier
Home Depot
01.2019 - 04.2019
Team Member/Cashier
Pizza Hut
01.2018 - 04.2018
Associate of Science - Psychology
Diablo Valley College
08.2017 - 12.2020
High School Diploma -
Pinole Valley High School
08.2013 - 06.2017
Asset Protection Agent
Nordstrom Inc.
8 2023 - 08.2024
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