Hector Molina

Protected Assets of the store against theft by conducting surveillance on-stage, as well as utilizing CCTV system. Identified and observed all steps of apprehension (hands off), and deterred dishonest clients from committing external theft. Completed reports relative to all theft incidents, merchandise recovery, accident investigations & audits. Heightened and maintained store LP awareness and policies by continuous beauty advisor training. Provided support and worked in multiple store locations when needed. Investigated internal theft using a variety of reports and resources through Agilence exception-based reporting. Maintained an informative business recap with senior level store management on a weekly basis to discuss shrink, cycle counts, and all aspects of the business. Onboarded new agents, captainship of daily inspections of cash management, daily inspection of BOPIS, and daily sweeps at cash-wrap.

Managed the reduction of shrink and meeting shortage control goals. Conducted internal investigations that led to the termination of dishonest associates. Maintained strong partnerships with local law enforcement, mall security, ORC investigators & Store leadership. Executed shortage action plans to minimize shortage and repositioned cameras to focus on current theft trends. Audited daily cash reports, store alarms, and investigated all opportunities created by Profitect exception-based reporting. Trained new associates on policies, procedures, behaviors and indicators of theft. Apprehended all shoplifters (hands off) and prosecuted within state guidelines.

Completed new membership agreements with new and existing members. Maintained a positive rapport with 250 plus students to ensure retention. Processed the school payroll, staff schedule, inventory, trained and coached all staff members consisting of 8-10 employees. Handled contract cancellations/renewals /upgrades/new leads in database and scheduled appointments. Grew total school revenue by 50% YOY for 2 consecutive years. Created a diverse and inclusive environment which resulted in low turnover and increased internal development.

Greeted all students upon arrival, scheduled enrollment meetings with the manager. Answered all emails, phone calls, student concerns, and all membership inquiries. Cleaned the school daily to ensure a healthy and clean environment for all students.

Recovered stolen merchandise using de-escalation skills. Followed shoplifters using target surveillance systems. Inventory of high-priced items/secured all items in cases or spider wraps. Assisted in apprehension (hands on) and documented all incidents into the target case management. Responded to crisis by providing support to both guests and team members.