Ashawine Williams
Refuge District Falmouth Trewlawny,Jamaica
Summary
Achieved high customer satisfaction through efficient and accurate service delivery. Enhanced team performance by providing effective problem-solving support to management. Secured a challenging position to utilize skills and drive success within a forward-thinking organization.
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
1
1
Certification
Work History
Hostess, Housekeeper
Royalton Luxury Resort
St. James, Jamaica
01.2021 - 2025
- Operated powered scrubbing and waxing machines to scrub, wax, and polish floors in a 500+ room hotel, enhancing overall appearance and hygiene standards.
- Oversaw inventory replenishment of soap and tissues in bathrooms and conducted comprehensive surface disinfection.
- Maintained high-quality cleaning protocols, conducting detailed inspections of all rooms to align with established hotel standards.
- Assisted customers in locating assigned dining and bar areas, promoting a seamless dining experience.
- Coordinated menu handouts and announced server names to promote personalized service.
- Facilitated coordination with wait staff regarding seating availability to streamline service operations.
Merchandiser
Tropical Processors
St. Catherine, Jamaica
01.2021 - 2022
- Monitored and integrated industry best practices to enhance operational effectiveness.
- Trained and equipped retail staff with comprehensive knowledge of product details and promotions.
- Oversaw inventory management and tracking processes.
- Managed stocking of sales floor shelves and designed visually appealing product displays.
Store Clerk
Sweeny’s Clothes Store
Kingston, Jamaica
01.2020 - 2021
- Monitored checkout processes to uphold policy compliance and proactively communicated needed changes for operational improvement.
- Facilitated effective communication with customers by addressing concerns and answering questions promptly.
- Designed and implemented product layouts in store to improve customer navigation and shopping experience.
- Developed and executed customer engagement tactics that fostered trust, resulting in the acquisition of new customers and retention of existing ones.
Education
Customer Service Level 1&2 - undefined
Distinction College
Housekeeper - undefined
Ocho Rios College
Skills
- Stock replenishment
- Merchandising trends
- Visual display installations
- Retail sales professional
- Customer relationship management (CRM)
- Active listener
Accomplishments
- Ocho Rios College
Certification
Certificate for the Most Disciplined
Timeline
Hostess, Housekeeper
Royalton Luxury Resort
01.2021 - 2025
Merchandiser
Tropical Processors
01.2021 - 2022
Store Clerk
Sweeny’s Clothes Store
01.2020 - 2021
Customer Service Level 1&2 - undefined
Distinction College
Housekeeper - undefined
Ocho Rios College