Kimberly Brown
Van Horn ,TX
Overview
10
10
years of professional experience
Work History
Housekeeper
Hampton Inn By Hilton
Van Horn , TX
06.2024 - Current
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Waxed and polished wood furnishings to restore faded appearance.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Assistant General Manager
Pilot Travel Centers
Van Horn , TX
06.2018 - 04.2024
- Handled scheduling for store shifts to achieve adequate staffing.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Maintained a safe working environment by enforcing safety regulations.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Coordinated with vendors to secure product availability at competitive prices.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided training to new employees on company policies and procedures.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Delegated work to staff, setting priorities and goals.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Restaurant General Manager
Loves Travel Stop
Van Horn , TX
09.2014 - 04.2018
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Analyzed financial statements and prepared budgets for the restaurant.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
- Coordinated with purchasing department to ensure timely replenishment of stock.
- Established effective relationships with suppliers to ensure optimal service at competitive prices.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Analyzed inventory trends and sales data to forecast future stock needs and prevent overstock situations.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Monitored inventories on computer to generate accurate reports.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Ensured compliance with local health department regulations regarding food safety standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Mitigated business risks by working closely with staff members and assessing performance.
- Guided management and supervisory staff to promote smooth operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Skills
- Linen replenishment
- Safe cleaning with chemicals
- Ergonomics and safety training
- Multitasking and organization
- Housekeeping
- Customer-oriented
- Guest relations
- Inventory control
- Customer service
- Health and safety compliance
- Budget control
- Staff training
- Customer service-focused
- Customer feedback management
- Teamwork
- Exceptional time management
- Sales
- Customer relations
- Training and development
- Marketing
- Goal setting
- Schedule management
- Training and coaching
- Loss prevention
- Account management
- Administrative skills
- Display building
- Truck unloading
- Product knowledge
- Upselling and cross selling
- Teamwork and collaboration
- Positive and professional
- Customer follow-up
- Time management
- Verbal and written communication
- Customer assistance
- Relationship building
- Stock replenishment
- Sales goal achievement
- Cash handling
- Point of sale operation
- Money handling
- Loyalty promotion
- Returns and exchanges
- Sales trends
- POS system operation
- Stocking and receiving
- Cash drawer balancing
- Retail sales
Timeline
Housekeeper
Hampton Inn By Hilton
06.2024 - Current
Assistant General Manager
Pilot Travel Centers
06.2018 - 04.2024
Restaurant General Manager
Loves Travel Stop
09.2014 - 04.2018