Summary
Overview
Work History
Education
Skills
Timeline
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Ashawnte Outlaw

Pembroke Pines,FL

Summary

Dynamic customer service professional with a proven track record at American Express, excelling in active listening and critical thinking. Recognized for resolving complex issues and enhancing customer loyalty, I leverage data entry skills to track interactions and drive improvements, ensuring exceptional service delivery and fostering long-term relationships.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2027
2027
years of professional experience

Work History

Uber Eat Driver (gold Member)

Uber Inc.
Pembroke Pines, FL
2023 - Current
  • Delivered exceptional customer service by ensuring safe and timely transportation.
  • Navigated efficiently using GPS tools to optimize routes and minimize travel time.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated effectively with passengers to understand needs and provide assistance.
  • Followed all relevant traffic laws and safety regulations.

Customer Service Representative

Convergys At&t
Cypress Creek, FL
2018 - 2020
  • Identified trends in customer feedback to suggest improvements in service delivery.
  • Resolved escalated complaints promptly, demonstrating strong problem-solving skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Housekeeper

Boomers Theme Park
Dania Beach, FL
2012 - 2015
  • Supervised daily cleaning operations to ensure park cleanliness and guest satisfaction.
  • Trained new staff on cleaning protocols and safety procedures to maintain high operational standards.
  • Implemented efficient cleaning schedules that improved turnaround times for event spaces.
  • Conducted regular inspections to identify areas needing attention, ensuring compliance with health regulations.

Customer Service Representative

Fairfield
Coral Springs, FL
2011 - 2012
  • Assisted customers with inquiries and issues, ensuring timely resolutions.
  • Utilized CRM software to track customer interactions and feedback.
  • Collaborated with team members to improve service processes and enhance customer satisfaction.
  • Provided product information and guidance to customers, fostering informed purchasing decisions.
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.

Customer Service Representative

American Express
Sunrise, FL
2008 - 2010
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Provided excellent customer service by resolving inquiries promptly and professionally.
  • Delivered excellent customer service, resulting in increased member retention rates.
  • Established long-term customer relationships by providing exceptional customer service.

Education

Associate of Arts - Health Sciences

Broward College
Fort Lauderdale, FL
08.2022

High School Diploma -

Edison Senior High School
Miami, FL
06.1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Uber Eat Driver (gold Member)

Uber Inc.
2023 - Current

Customer Service Representative

Convergys At&t
2018 - 2020

Housekeeper

Boomers Theme Park
2012 - 2015

Customer Service Representative

Fairfield
2011 - 2012

Customer Service Representative

American Express
2008 - 2010

Associate of Arts - Health Sciences

Broward College

High School Diploma -

Edison Senior High School