JULISSA GOICO
orlando
Summary
Dynamic professional capable of performing any task assigned to me, with plesure and dedication, also with a proven track record at Uber Eats, excelling in route optimization and customer service. Expertly navigated traffic laws while ensuring timely deliveries, enhancing customer satisfaction. Strong communicator and effective time manager, consistently achieving tight deadlines and improving operational efficiency. Committed to fostering team collaboration and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Uber Eat Driver
Uber Eats
Orlando
02.2025 - Current
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Saved fuel by leveraging GPS to identify faster routes.
- Communicated effectively with dispatch and customers to provide status updates.
- Maintained confidentiality of sensitive materials during transport.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Managed time effectively to meet tight delivery deadlines.
Customer Service Manager
Poder Judicial
Santo Domingo
06.2020 - 08.2022
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Sergio Augusto Beras
Dominican Republic09-2008
Skills
- Route optimization
- Traffic law compliance
- Customer service
- Time management
- Communication skills
- GPS navigation
- Delivery tracking
- Team collaboration
- Passenger guidance
- Appointment scheduling
Languages
Spanish
Professional
English
Elementary
Timeline
Uber Eat Driver
Uber Eats
02.2025 - Current
Customer Service Manager
Poder Judicial
06.2020 - 08.2022
High School Diploma -
Sergio Augusto Beras
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