Ashea Rivera
Lehigh Acres
Summary
Experienced Client Manager supporting account managers to maintain client accounts. Committed to upholding excellent service standards and ensuring high levels of customer satisfaction. Skilled in providing comprehensive product and services information and resolving client issues with accuracy.
Overview
7
7
years of professional experience
Work History
Office Administrator
Baker Fence and Gate
06.2024 - Current
• Permitting
• Client Communication
• Maintained all Social Media Platforms
• Notarized documents
• Setting Appointments/Calendar Organization
• Creating Site Plans
Customer Relations Manager
Affinity Building Group
12.2022 - 11.2023
- Maintaining correct file statuses
- Completion of file review with sales management
- Receiving and making customer phone calls
- Resolving customer issues
- Collecting payments throughout the process and final close out of projects
- Execution of warranty packets
- Reach out to insurance companies
- Create organized systems to move production forward
- Maintain and update multiple spreadsheets for accurate information at all times
Eligibility Specialist – ERA Program
Board of County Commissioners
11.2021 - 12.2022
- Maintaining correct file statuses
- Completion of file review with sales management
- Receiving and making customer phone calls
- Resolving customer issues
- Collecting payments throughout the process and final close out of projects
- Execution of warranty packets
- Reach out to insurance companies
- Create organized systems to move production forward
- Maintain and update multiple spreadsheets for accurate information at all times
Medical Biller
AeroCare Home Medical
01.2018 - 11.2021
- Billing Insurances
- Reaching out to clients
- Processing payments
- Speaking with insurance companies
- Accurately completing files/orders
Education
High School -
Dunbar High School
01.2017
Skills
- Workload Management
- Conflict Management
- Billing Arrangements
- Process Improvement
- Customer Needs Assessment
- CRM Software
- File Maintenance
- Data Entry
- Account Updates
Timeline
Office Administrator
Baker Fence and Gate
06.2024 - Current
Customer Relations Manager
Affinity Building Group
12.2022 - 11.2023
Eligibility Specialist – ERA Program
Board of County Commissioners
11.2021 - 12.2022
Medical Biller
AeroCare Home Medical
01.2018 - 11.2021
High School -
Dunbar High School
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