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Associate Principal Engineer

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HealthCare, Manufacturing and Enterprise environment. Knowledge of SNow ticketing system, VPN, VOIP phones. OS imaging and installation, remote user support. AD User management, Peripheral installation and troubleshooting. RF scanner installation, replacement and resets. WOW thin client Ether/Wi-Fi connectivity. Communication with vendors of HW/SW for problem resolution. IMAC, break-fix and asset management. Windows 7 to 10 upgrades and new system deployments. Keep all stakeholders in the communication loop up to date in agreement with the SLA Commitment.
Skilled Desktop Engineer with a background in troubleshooting, system administration and network configuration. Strengths include problem-solving ability, technical aptitude and strong knowledge of various operating systems. Previous roles involved improving desktop operational efficiency and reducing system downtime through proactive maintenance.

Highly organized, knowledgeable, and dedicated customer service professional with extensive experience in client services. Solid team player with an outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed, and process optimization. Skilled in building strong relationships with clients and providing quality service. Results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Detail-oriented client support specialist adept at managing high volumes of client interactions in fast-paced environments. Proven track record in building relationships and resolving issues proactively to enhance client satisfaction and team efficiency.

Dynamic Client Support Specialist with a proven track record at American Addiction Centers in delivering exceptional customer care and resolving conflicts effectively. Demonstrates expertise in verbal communication and CRM system management, resulting in enhanced client satisfaction and significant business growth. Collaborates seamlessly across departments to achieve organizational objectives.

Ashea Stanley

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Client Support Specialist

Surgical Tech Program

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