Heather Campbell
Eagle,Idaho
Summary
Detail-oriented client support specialist adept at managing high volumes of client interactions in fast-paced environments. Proven track record in building relationships and resolving issues proactively to enhance client satisfaction and team efficiency.
Overview
11
11
years of professional experience
Work History
Client Support Specialist
CYBERCODERS
Irvine, California
09.2019 - Current
- First touchpoint for new clients who are looking to use our services
- Approved up to 500 new clients weekly
- Monitor the Client Services and New Client inboxes
- Work closely with my team to help both our in-house recruiters, and candidates and clients that use our services
- Connect them with a recruiter
- Triage and identify technical issues and escalate them to our tech teams
- Executed special projects for VP of Administration, including event planning and employee swag distribution
- Projects range anywhere from planning events to acquiring and sending out swag to all employees
- Reconciled and submitted credit card spend reports for manager
- Oversaw financial transactions and record-keeping
Senior Studio Lead
GRITCYCLE
Monarch Beach, California
12.2018 - 09.2019
- Coordinated client bookings and package sales via phone, email, and in-person interactions
- Cultivated strong client relationships to support retention and loyalty
- Resolved client issues and discrepancies to enhance satisfaction
- Worked with clients who have issues or discrepancies with their profiles
- Ensured consistent stock availability through timely reordering
- Kept a record of our supply inventory
Hostess
Stadium Brew Co.
Aliso Viejo, California
10.2016 - 07.2018
- Seated guests at tables to optimize flow and enhance dining experience
- Created a friendly atmosphere for arriving guests
- Recorded customer reservations to ensure accurate and timely service
- Monitored guest satisfaction at additional tables
- Responded to phone inquiries promptly
- Supported manager in coordinating reservations for large parties to facilitate smooth event execution
- Assisted Manager in coordinating large party events
Barista
Dutch Bro's Coffee
Beaverton, Oregon
06.2015 - 10.2016
- Greeted customers and took their orders to streamline service and enhance efficiency.
- Hand crafting the drink and delivering it to them with a smile
- Cultivated rapport with customers to elevate their experience and encourage repeat visits.
- Managed challenging customer interactions to resolve issues and maintain customer satisfaction.
Education
Certified Personal Trainer -
National Academy of Sports Medicine
California06-2018
General Associates Program -
Lane Community College
Eugene, Oregon05-2015
Completed coursework towards Business -
University of Oregon
Eugene, Oregon05-2014
High School Diploma -
Tualatin High School
Tualatin, Oregon05-2012
Skills
- Client relationship management
- Customer service
- Technical troubleshooting
- Project coordination
- Problem solving
- Organizational skills
- Report creation
- Computer skills
- Quick learner
- Fast-paced adaptability
- Interpersonal skills
- Relationship building
- Verbal communication
- Positive attitude
Timeline
Client Support Specialist
CYBERCODERS
09.2019 - Current
Senior Studio Lead
GRITCYCLE
12.2018 - 09.2019
Hostess
Stadium Brew Co.
10.2016 - 07.2018
Barista
Dutch Bro's Coffee
06.2015 - 10.2016
Certified Personal Trainer -
National Academy of Sports Medicine
General Associates Program -
Lane Community College
Completed coursework towards Business -
University of Oregon
High School Diploma -
Tualatin High School