Ashely Bernard
Chicago,IL
Summary
Attentive worker with customer service satisfaction and customer retention goals. Independent and quick thinking team player. Team-oriented, industrious, and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Cicero, IL
07.2021 - Current
- Prepared orders for shipment by packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Customer Service Representative
Waste Management
Lombard/Remote
09.2018 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained staff on operating procedures and company services.
Service Manager
Chipotle
Berwyn, IL
02.2015 - 08.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff 10 members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
Education
Certificate - Medical Billing And Coding
Ball State University
Muncie, IN10.2024
Associate of Arts - Communications
Iowa Central Community College
Fort Dodge, IA05.2007
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Decision-Making
- Customer Relationship Management
- Adaptability and flexibility
Certification
- Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA).
Timeline
Warehouse Associate
Amazon
07.2021 - Current
Customer Service Representative
Waste Management
09.2018 - 06.2021
Service Manager
Chipotle
02.2015 - 08.2018
Certificate - Medical Billing And Coding
Ball State University
Associate of Arts - Communications
Iowa Central Community College