Ashely Buckhanon
Gaithersburg,MD
Summary
Accomplished retail professional with expertise in customer relations and visual merchandising, developed at JCPenney. Proven ability to drive sales through exceptional service and effective team leadership. Strong decision-making skills and clear communication enhance team productivity and elevate customer satisfaction. Aiming to leverage these competencies to further improve retail performance in future roles.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols and adaptable to new processes and procedures.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
8
8
years of professional experience
Work History
Cashier
Dick's Sporting Goods, Inc
Gaithersburg, MD
08.2023 - Current
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Worked closely with front-end staff to assist customers.
Cashier Team Lead
Burlington Coat Factory Department Store
Gaithersburg, MD
03.2021 - 08.2023
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Offered customers carry-out service at completion of transaction.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Welcomed customers, offering assistance to help find store items.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Built and maintained productive relationships with employees.
- Performed daily opening and closing procedures for the register area.
Cashier
Burlington Coat Factory Department Store
Gaithersburg, MD
08.2018 - 03.2021
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Supervisor
JCPeney
Gaithersburg, MD
09.2017 - 07.2018
- Developed strategies to improve team performance and productivity.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented quality control measures, significantly reducing error rates.
- Managed team of employees, ensuring high productivity and quality standards were met.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Merchandise Lead
JCPenney
Gaithersburg, MD
03.2017 - 09.2017
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Oversaw the visual merchandising of products in-store to enhance customer experience and drive sales.
- Identified and addressed performance issues within the merchandising team, implementing solutions to improve efficiency.
Cashier
JCPenney
Gaithersburg, MD
08.2016 - 03.2017
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
G. Holmes Braddock Senior High
Miami, FL05-2013
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Decision making aptitude
- Staff training
- Financial records oversight
- Clear communication
- Customer relations
- Point of sale proficiency
- Loyalty program promotion
- Credit and cash transactions
- Cash handling
- Promotions and discounts
- Multitasking and organization
- Dependability and reliability
- Visual merchandising
- Attention to detail
- Decision-making
Languages
Spanish
Professional
Timeline
Cashier
Dick's Sporting Goods, Inc
08.2023 - Current
Cashier Team Lead
Burlington Coat Factory Department Store
03.2021 - 08.2023
Cashier
Burlington Coat Factory Department Store
08.2018 - 03.2021
Supervisor
JCPeney
09.2017 - 07.2018
Merchandise Lead
JCPenney
03.2017 - 09.2017
Cashier
JCPenney
08.2016 - 03.2017
High School Diploma -
G. Holmes Braddock Senior High