ASHELY CONNELL
Harleysville,PA
Overview
11
11
years of professional experience
Work History
Internal Medicine & Treatment Assistant
Metropolitan Veterinary Associates
Norristown, PA
11.2023 - Current
- Provide hands-on care and observation for hospitalized and post-procedural patients.
- Assist with appointments by performing treatments and collecting lab samples
- Monitor patients for condition changes and communicate with technicians and veterinarians.
- Ensure safe handling and restraint for fearful or reactive patients.
- Maintain organization and cleanliness of care areas following safety protocols.
- Support internal medicine department with endoscopy procedures and patient care.
Veterinary Assistant
Animal Hospital of Warwick
Jamison, PA
03.2023 - 11.2023
- Assisted with inpatient care and recovery monitoring.
- Observed patients for post-treatment changes and escalated concerns.
- Administered medications and treatments as directed.
- Maintained accurate medical records and patient notes.
- Triaged urgent appointment scheduling.
Animal Care Technician
Montgomery County SPCA
Abington, PA
12.2021 - 03.2023
- Performed intake assessments and monitored animals with medical and behavioral needs.
- Observed subtle changes in appetite, behavior, mobility, and comfort and reported concerns promptly.
- Ensured cleanliness, sanitation, and safety of animal housing and treatment areas.
- Safely handled and restrained animals of varying sizes and temperaments.
- Worked independently while following established care protocols.
Senior Customer Care Specialist (In-Person & Remote)
The Behavior Clinic
Olmsted Falls, OH
07.2015 - 11.2021
- Served as a primary point of contact for clients in a veterinary behavior practice, managing high-volume phone and email communication.
- Performed phone-based triage of client concerns with patient welfare in mind and routed appropriately to clinical staff.
- Scheduled urgent and routine appointments and managed complex provider calendars.
- Handled escalated client situations with a focus on de-escalation and clear medical communication.
- Authored a procedural manual used across the customer care department.
- Trained and supported new team members and assisted with onboarding.
- Adapted to new systems and workflows during multiple software and policy transitions.
Customer Care Specialist
The Family Pet Clinic
Southampton, PA
10.2017 - 11.2018
- Managed appointment scheduling and client communication for a busy general practice.
- Maintained accurate call, email, and doctor notes to support continuity of care.
- Assisted with appointments and supported medical staff as needed.
- Helped implement and train staff on updated workflows and protocols.
- Resolved escalated client concerns with professionalism and empathy.
Education
Associate of Science - Veterinary Technician Program
Penn Foster College
Scottsdale, AZ02-2027
Skills
- Phone-based medical triage
- Patient monitoring
- Patient treatments
- Post-procedural observation
- Safe animal handling and restraint
- Medical record-keeping and documentation
- Independent decision-making
- Calm and structured communication
- Schedule management
- High-volume communication
- Google Workspace
- Microsoft Office
- Slack
- Zoom
- Veterinary Software
- Remote communication
- Scheduling platforms
Timeline
Internal Medicine & Treatment Assistant
Metropolitan Veterinary Associates
11.2023 - Current
Veterinary Assistant
Animal Hospital of Warwick
03.2023 - 11.2023
Animal Care Technician
Montgomery County SPCA
12.2021 - 03.2023
Customer Care Specialist
The Family Pet Clinic
10.2017 - 11.2018
Senior Customer Care Specialist (In-Person & Remote)
The Behavior Clinic
07.2015 - 11.2021
Associate of Science - Veterinary Technician Program
Penn Foster College