Ashely Starnes
Woodstock,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Environmental Specialist / Lab Task Manager
G.E Healthcare
Arlington Heights, IL
01.2008 - Current
- Improved company compliance with environmental regulations through regular audits and evaluations of operations.
- Reduced environmental risks by conducting thorough site assessments and identifying potential hazards.
- Managed the remediation process for contaminated sites, restoring them to safe conditions for future use.
- Developed comprehensive waste management plans to minimize environmental impact and reduce disposal costs.
- Identified training for environmental compliance and implemented training to operations and other team members.
- Increased employee awareness of environmental issues by organizing training sessions and workshops on sustainable practices.
- Played a key role in achieving ISO 14001 certification through diligent adherence to established Environmental Management Systems.
- ISO 9001:2015 knowledge and training
- GDP
- CGMP trained
- Performed environmental site assessments and provided remediation recommendations.
Customer Service Representative /Housekeeping Team Leader
Best Western
La Crosse, WI
01.2005 - 12.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
William Fremd
Palatine, IL05.2006
Skills
- Environmental Compliance
- Environmental assessment
- Environmental education
- Hazardous Materials Handling
- Waste Management
- Site Inspection
- Standard Operating Procedures
- Technical Documentation for controlled area cleaning
- Radiation Safety trained trainer
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Decision-Making
- Team building
- Task Prioritization
- Self Motivation
- Professionalism
- Time management abilities
Timeline
Environmental Specialist / Lab Task Manager
G.E Healthcare
01.2008 - Current
Customer Service Representative /Housekeeping Team Leader
Best Western
01.2005 - 12.2007
High School Diploma -
William Fremd