Ashena Miller
Chagrin Falls,OH
Summary
Healthcare Professional with experience as a Clin Tech with a strong Medical Assistant and inpatient care background. Strong knowledge of Patient relations and clinical skills. Communicative and team-oriented with proficiency in Epic. Proven history of fostering Leadership to meet team, individual and management objectives. Flexible hard worker ready to learn and contribute to team success.
Overview
12
12
years of professional experience
Work History
Clin Tech
Cleveland Clinic
Mayfield Heights, OH
03.2012 - 05.2021
- Drove team performance through training, coaching and motivation
- Completed interviews for patient admissions and updates
- Prepared and logged audits, evals, and reports
- Adhered to applicable regulations, policies and procedures for pt. health, safety and environmental compliance.
- Documented information in patient charts and communicated status updates to care team.
- Delivered high level of quality care to every patient.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Used mobility devices to transfer and transport patients.
- Used clinical skills to assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
- Extensive knowledge and experience with Catheter insertion and care
Team Lead
Target
Bainbridge, OH
03.2011 - 07.2012
- Delegated daily assignments and tasks to team members to optimize group productivity to meet goals and deadlines
- Fostered positive employee relationships through communication, and development coaching.
- Implemented policies, procedures and processed improvement initiatives to increase customer satisfaction.
- Mentored newly hired employees on front end operations and implemented training and safety procedures
- Assessed, motivated and empowered team members to increase individual growth.
- Completed paperwork to ensure accuracy and resolved discrepancies
Medical Assistant
Planned Parenthood
Cleveland , OH
05.2009 - 03.2011
- Interviewed patients to obtain medical history, chief complaints to record and relayed info to physicians about concerns, conditions, updates, procedures and refill requests
- Performed preliminary physical tests and accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for routine patients visits and in office procedures by cleaning surfaces, stocking supplies and equipment
- Educated patients about medications, procedures and relayed physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting biological specimens for internal and external laboratory analysis.
- Performed, validated and reported laboratory results for prognosis, diagnosis, treatment and research.
Education
Some College (No Degree) - Medical Assistant
Remington College
Cleveland, OH10.1995
Associate of Applied Science - ADN
Cuyahoga Community College
Warrensville Hts, OHSTNA
First Choice
Garfield Heights, OH04.2009
Skills
- Health and safety regulations
- Infection control procedures
- Proper sterilization techniques
- HIPAA compliance
- Performing patient intakes
- Foley Catheter care, insertion and removal
- Respiratory equipment training
- Wound care and irrigation
- Medical billing and coding
- Electrocardiography (EKG)
- STD counseling
- Specimens collection and processing
Timeline
Clin Tech
Cleveland Clinic
03.2012 - 05.2021
Team Lead
Target
03.2011 - 07.2012
Medical Assistant
Planned Parenthood
05.2009 - 03.2011
Associate of Applied Science - ADN
Cuyahoga Community College
STNA
First Choice
Some College (No Degree) - Medical Assistant
Remington College