Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asher Ayala

Plano

Summary

Results-driven Sales Associate, Optician, and Supervisor with eight years of experience delivering exceptional customer service, extensive product knowledge, and exceeding sales targets. Proven track record of providing effective product solutions to meet customer needs. Skilled in training new associates on customer service, sales best practices, and optical efficiency. Committed to continuous learning to enhance skills and lead others towards achieving store and company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cert. Optical Supervisor

Warby Parker
11.2022 - Current
  • Supervised optical staff to ensure compliance with quality standards and operational procedures.
  • Implemented training programs to enhance team performance and product knowledge.
  • Assisted in developing promotional strategies to increase sales of eyewear products.
  • Resolved customer complaints professionally, addressing concerns in a timely manner to maintain client satisfaction levels.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.

Sales Advisor/Apprentice Optician

Warby Parker
03.2021 - 11.2022
  • Assisted customers in selecting appropriate eyewear based on prescription and lifestyle needs.
  • Collaborated with optometrists to ensure seamless patient care during eye examinations.
  • Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
  • Trained new staff on operational procedures and customer service standards within the optical setting.

Sales Associate

Vans
11.2019 - 04.2021
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Customer Service Clerk

Harris Teeter
02.2019 - 09.2019
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Reviewed customer data to assess current issues and determine potential solutions.

Associate Cashier

Ingles Supermarket
06.2017 - 02.2019
  • Handled customer complaints and concerns promptly, de-escalating complex issues.
  • Greeted customers and responded to informational requests.

Education

High School Diploma -

The Franklin School of Innovation
Asheville, NC
06.2018

Skills

  • Issue resolution

  • Customer assistance

  • Fashion knowledge

  • Team leadership

  • Teamwork and collaboration

  • Relationship building

  • Optical dispensing

  • Problem-solving

  • Active listening

  • Employee motivation

  • Effective communication

  • Team management

Certification

  • Certified Optician

Timeline

Cert. Optical Supervisor

Warby Parker
11.2022 - Current

Sales Advisor/Apprentice Optician

Warby Parker
03.2021 - 11.2022

Sales Associate

Vans
11.2019 - 04.2021

Customer Service Clerk

Harris Teeter
02.2019 - 09.2019

Associate Cashier

Ingles Supermarket
06.2017 - 02.2019

High School Diploma -

The Franklin School of Innovation

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