Asher Martin
Del Valle,TX
Summary
As a highly motivated college student, I am dedicated to pursuing my career aspirations and developing my skills through hands-on experiences. I am excited to contribute my unique perspective and abilities to a team that values innovation, collaboration, and excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Applecare Mac Advisor
Apple inc.
01.2024 - Current
- Diagnosed and resolved technical issues for apple devices, Including macOS, iOS, and iCloud
- Collaborated with teams to escalate complex cases and ensure customer satisfaction
- Utilized extensive Apple hardware and software knowledge to troubleshoot and resolve issues when nescessary
Experience Supervisor
BestBuy
10.2023 - 01.2024
- Supervised daily store operations, ensurring high standards of customer serivce and team performance
- Led and coached sales teams to meet and exceed targets while maintaining a positive work environment
- Resolved customer issues efficiently, ensuring satisfaction and building long-term relationships
Microsoft Sales Specialist
BestBuy
11.2021 - 10.2023
- Demonstrated features and answered questions while offering solutions
- Trained and mentored new sales advisors while developing innovative sales stratagies to increase sales
- Collaborated with cross functional teams to identify and address customer needs
Education
High School Diploma -
Del Valle High School
Del Valle, TX06-2021
Bachelors - Computer Science
Austin Community College
Austin, TXSkills
- Data Analytics
- Python language
- Troubleshooting and resolution
- SQL analytics
- UX design
- Machine learning
Certification
- Python, University of Michigan
- SQL, University of Michigan
- Data Analytics, Google
- Machine Learning with Python, IBM
- UI/UX Design, Google
Projects
Esports CEO, Team Volted LLC, Developed and executed marketing and engagement strategies to increase fanbase and community involvement, Managed partnerships, sponsorships, and financial planning to maximize revenue and expand opportunities, Oversaw the strategic direction and daily operations of the organization, driving growth and brand development
Timeline
Applecare Mac Advisor
Apple inc.
01.2024 - Current
Experience Supervisor
BestBuy
10.2023 - 01.2024
Microsoft Sales Specialist
BestBuy
11.2021 - 10.2023
High School Diploma -
Del Valle High School
Bachelors - Computer Science
Austin Community College