Asher McGrath
Plant City,FL
Summary
Exceptional customer relations and communication skills honed in fast-paced environments, with a strong desire to transition into a new field where these strengths can be further leveraged. Expertise in understanding customer needs and resolving issues efficiently, consistently ensuring satisfaction and loyalty. Equipped with a solid foundation in communication and problem-solving, ready to thrive in a customer-focused environment by quickly grasping new concepts and adapting to diverse service situations. Committed to utilizing and developing interpersonal and problem-solving abilities as well as bringing value and adaptability to a dynamic setting.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Publix Supermarkets
Plant City, FL
04.2025 - Current
- Assist customers with purchases, returns, and problem resolution in a fast-paced environment.
- Process transactions quickly and accurately, including handling cash, checks, and electronic payments.
- Maintain a clean, organized, and welcoming front-end area for customers.
- Support team efficiency by training and assisting new employees.
- Ensure compliance with store policies and maintain high standards of service and professionalism.
Customer Service Associate
Barnes & Noble
Plant City, FL
08.2023 - 11.2025
- Provide personalized customer service by addressing inquiries, resolving issues, and ensuring satisfaction.
- Manage shipping and receiving operations, maintaining accuracy and efficiency.
- Maintain in-depth product knowledge to assist customers with book and product selection.
- Handle a high volume of phone calls and resolve customer complaints with professionalism.
- Build strong customer relationships to drive repeat business.
Education
Associate of Arts (AA) - Finance
Hillsborough Community College
Hillsborough County, FL06.2025
High School Diploma -
Asher McGrath
Plant City05-2024
Skills
- Customer Service & Communication
- Organizational Skills & Time Management
- Leadership & Dependability
- Computer Literacy (Microsoft Word, PowerPoint, Oracle)
- Cash Handling & Data Entry
- Problem Solving & Math Proficiency
- Interpersonal Skills & Team Collaboration
- Heavy Lifting & Workplace Safety
ADDITIONAL INFORMATION
- Currently pursuing Real Estate License
- Member, American Sign Language Honor Society
- Early Admissions Program — Hillsborough Community College
- Dean’s List Recognition, Hillsborough Community College
Languages
American Sign Language
Professional Working
Timeline
Customer Service Associate
Publix Supermarkets
04.2025 - Current
Customer Service Associate
Barnes & Noble
08.2023 - 11.2025
Associate of Arts (AA) - Finance
Hillsborough Community College
High School Diploma -
Asher McGrath