Tyiun Ingram
Plant City
Summary
Motivated and customer focused professional seeking a Help Desk Technician position. Strong problem solving skills, excellent communication abilities, and a passion for technology. Experienced in assisting users, troubleshooting technical issues, and providing outstanding customer service. Quick learner with the ability to work independently and as part of a team.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walmart
Plant City, FL
03.2020 - 10.2021
- Assisted customers with inquiries, ensuring satisfaction through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems, maintaining a balanced cash drawer.
- Collaborated with team members to manage inventory levels and restock shelves efficiently.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.
- Collaborated with team members to improve customer satisfaction.
Sales Associate
Publishing Concepts INC.
Dallas, TX
01.2021 - 11.2021
- Assisted customers in selecting publications, enhancing overall customer satisfaction and experience.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate financial reporting.
- Maintained up-to-date knowledge of product offerings to provide informed recommendations to clients.
- Demonstrated strong communication and teamwork skills.
- Analyzed customer feedback to identify trends, contributing to improvements in strategies and service delivery.
Data Entry Clerk
Publishing Concepts
Lakeland, FL
11.2021 - 06.2025
- Entered and maintained accurate data in Amazon's internal systems, ensuring high levels of precision.
- Processed customer orders efficiently, contributing to overall operational flow and customer satisfaction.
- Verified data integrity by cross-referencing entries against source documents, minimizing errors.
- Assisted in training new staff on data entry protocols, fostering a collaborative work environment.
- Maintained up-to-date knowledge of Amazon's software tools, adapting quickly to system updates or changes.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma -
Plant City Highschool
Plant City, FLSkills
- Windows 10/11
- Microsoft Office 365
- Password Resets & Account Management
- Remote Desktop Support
- Customer Service & Communication
Timeline
Data Entry Clerk
Publishing Concepts
11.2021 - 06.2025
Sales Associate
Publishing Concepts INC.
01.2021 - 11.2021
Customer Service Associate
Walmart
03.2020 - 10.2021
High School Diploma -
Plant City Highschool