Conor McCracken
Cybersecurity Analyst
Cleveland,OH
Summary
Seeking a full-time position in Cybersecurity, specializing in security and network engineering. Over 10 years of experience in enhancing and protecting organizational network systems. Recent Coursera certifications further strengthen expertise in the field.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Customer Service Specialist
Computer Aid Inc
Cleveland, OH
09.2021 - Current
- Skillfully manage and execute networking operations encompassing Active Directory, Powershell scripting, TCP/IP configuration, subnetting, IP management, DNS, and DHCP administration with a track record of reliability and efficiency.
- Employed advanced troubleshooting techniques to ensure seamless functionality across operating systems while always putting the customers' experience first service.
- Achieved top performer status through customer surveys and ticket response times.
- Advised on and executed software/hardware upgrades, ensuring seamless operations.
- Promptly addressed service calls and troubleshot technical issues on-site.
- Efficiently coordinated installations and upgrades across multiple teams.
- Thoroughly documented and reported on equipment and job status, providing detailed insights and resolutions.
- Reduced errors among staff through clearly communicating and establishing concise guidelines.
- Achieved a 15% boost in repeat customer purchases over my tenure.
- Implemented upselling strategies that resulted in a 25% increase in average order value among team members, contributing to a 15% growth in overall sales revenue within six months.
Field Technician
JW Afinity IT
Cleveland, OH
06.2021 - 09.2021
- Provided training to clients on equipment usage and best practices.
- Installed and configured hardware and software for clients on-site.
- Conducted routine maintenance and troubleshooting for IT systems.
- Communicated technical information clearly to non-technical users.
Staff
Hilton
Akron, OH
09.2019 - 02.2020
Manager
J.F. Walleyes
Middle Bass, OH
03.2019 - 09.2019
- Drove profitability through strategic cost control measures, resulting in a 15% increase in net profit for the first operational season.
- Oversaw a large staff at Raising Canes, prioritizing both customer satisfaction and hitting critical targets month over month.
- Spearheaded marketing initiatives to expand and elevate the Insomnia Cookie's brand, resulting in increased market presence and customer engagement.
- Fostered a positive dining experience by consistently exceeding guest expectations.
Leadership Experience
Service Industry
Columbus, OH
05.2013 - 03.2019
Education
Computer Science
The Ohio State University
Columbus07.2012
Skills
- Linux
- Windows 10/11
- Android
- MacOS
- Active Directory
- Powershell
- Data protection strategies
- Cyber threat analysis
- Risk assessment
- Data analysis
- Disaster recovery
- Endpoint protection
- SIEM tools
- IDS integration
- Cloud security
- TCP/IP configuration
- Network troubleshooting
- PowerShell scripting
Certification
• CompTIA Security+ Certification, 11/13/25
• IBM Cybersecurity Analyst Professional Certificate, Coursera, 05/01/24
• Google IT Support Professional Certification, Coursera, 06/01/21
• IBM Cybersecurity Analyst Professional Certificate, Coursera, 05/01/24
• Google IT Support Professional Certification, Coursera, 06/01/21
Leadership Experience
Service Industry, Columbus, OH, 05/01/13, 03/01/19, Drove profitability through strategic cost control measures, resulting in a 15% increase in net profit for the first operational season., Oversaw a large staff at Raising Canes, prioritizing both customer satisfaction and hitting critical targets month over month., Spearheaded marketing initiatives to expand and elevate the Insomnia Cookie's brand, resulting in increased market presence and customer engagement., Fostered a positive dining experience by consistently exceeding guest expectations.
Timeline
Customer Service Specialist
Computer Aid Inc
09.2021 - Current
Field Technician
JW Afinity IT
06.2021 - 09.2021
Staff
Hilton
09.2019 - 02.2020
Manager
J.F. Walleyes
03.2019 - 09.2019
Leadership Experience
Service Industry
05.2013 - 03.2019
Computer Science
The Ohio State University