Vincent Vargas
Honolulu,HI
Summary
CompTIA A+ certified professional with extensive experience in healthcare operations, process improvement, data analysis, and customer support. Proven ability to analyze complex business processes, identify opportunities for improvement, and collaborate across departments to implement effective solutions. Experienced in training, documentation, workflow development, and troubleshooting operational issues. Seeking to leverage established HMSA operational knowledge, analytical thinking, and problem-solving skills to contribute as a BlueCard Business Analyst I.
Overview
17
17
years of professional experience
1
1
Certification
Work History
BlueCard- Customer Service Advocate
Hawaii Medical Service Association, HMSA
Honolulu, HI
05.2025 - Current
- Facilitated team collaboration by guiding members through complex customer issues.
- Identified process gaps between multiple departments and led corrective workflow improvements to ensure compliance with federal regulatory requirements.
- Analyzed existing processes and established a revised workflow to improve operational accuracy.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Addressed critical inquiries to significantly influence performance evaluation outcomes.
Self-Directed Trader/Investor
Self-employed
Rancho Cucamonga, CA
01.2020 - 11.2024
- Analyzed market data and performance metrics to identify trends and support strategic decision-making.
- Created reports, charts, and performance analyses to evaluate outcomes and improve future strategies.
- Applied risk analysis techniques to assess opportunities and mitigate potential losses.
Customer Service Advocate
Hawaii Medical Service Association
Honolulu, HI
09.2017 - 01.2020
- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
- Training & On-Boarding new employees and contract workers
- Organized and edited training manuals, visual aids, and other educational material
- BlueCard email liaison, answering all incoming questions regarding our special procedures & processes
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Directed incoming inquiries to internal personnel, routing to best-qualified entity for case resolution.
Operations Assistant
Hawaii Medical Service Association
Honolulu, HI
04.2016 - 09.2017
- Worked effectively in fast-moving work environment to process large volumes of Professional and Institutional claims.
- Oversaw all medical record requests, generated outgoing letters to request records, monitored the receiving of appropriate records.
- Coordinated with other internal departments to address issues within procedures and provide process improvements.
- Revised claim rejections and generated appropriate letters to the billing providers.
- Accurately input data for appropriate tracking of claims, correspondence, and medical records.
Bank Teller
American Savings Bank
‘Aiea, HI
10.2013 - 08.2014
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- The only coin-vault teller in the bank, handling all responsibilities related to our coin vault.
- Trained new tellers on operational procedures and best practices.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided assistance to other tellers with clearing high value check approvals and high-volume money counts.
Sales Associate
M.A.D. Unlimited
Rancho Cucamonga, CA
09.2012 - 12.2012
- Drove team revenue totals by bringing in the highest sales of the entire office.
- Closed the highest ratio of sales to self canvass ratio within my entire office.
- Inspired sales team by leading morning meetings and chants.
- Provided excellent costomer service by delivering products to customers on my time off using my personal vehicle.
Level 5 Associate
In-N-Out Burger
Ontario, CA
02.2009 - 09.2012
- Provided store support by covering fellow associates shifts, including overnight graveyard clean-up shifts.
- Operated as full-service food provider by taking orders, preparing meals and collecting payments.
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
- Pleasantly and courteously interacted with customers to deliver quality service.
Skills
- Windows 10/11
- Microsoft Office Suite
- Excel Data Analysis and Reporting
- Technical Troubleshooting
- Process Analysis and Improvement
- Data Interpretation and Trend Analysis
- Workflow Documentation
- Basic Python Scripting
- Markdown Documentation
- Training Experience
Certification
CompTIA A+ Certified (2026)
Accomplishments
- Employee of the month (In-N-Out)
- Silver K award (M.A.D. Unlimited)
- Most sales & Highest Sale/Self Canvass ratio (M.A.D. Unlimited)
- No fraudulent checks processed (American Savings Bank)
Timeline
BlueCard- Customer Service Advocate
Hawaii Medical Service Association, HMSA
05.2025 - Current
Self-Directed Trader/Investor
Self-employed
01.2020 - 11.2024
Customer Service Advocate
Hawaii Medical Service Association
09.2017 - 01.2020
Operations Assistant
Hawaii Medical Service Association
04.2016 - 09.2017
Bank Teller
American Savings Bank
10.2013 - 08.2014
Sales Associate
M.A.D. Unlimited
09.2012 - 12.2012
Level 5 Associate
In-N-Out Burger
02.2009 - 09.2012