Asherdee Francisco
Norfolk,VA
Summary
Provides exceptional contributions to customer service, strives for excellence. Self-starter, eager to learn new things, well-spoken, energetic, and confident that the level of excellence you expect will be met. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Senior Representative
Sentara
Norfolk, USA
05.2023 - Current
- The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.
- They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Insurance Verification.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory and supplies to ensure materials were available when needed.
- Audits, and prepares Birth Certificate for mail outs.
- Processing birth certificate applications, both online and paper-based. Verifying applicant information and identification. Completing paperwork and entering data into relevant systems. Mailing out certified copies of birth certificates.
Patient Access Rep II
Sentara Healthcare
Norfolk, USA
10.2019 - 05.2023
- Insurance verification
- Interacts with other health care professionals
- Maintains the use all office equipment's, such as computers, fax machines and telephones, and coordinates with other offices as needed.
- Greets patients; Check-in/Check-out
- Answers daily calls
- Takes nurse's triage and route's to appropriate personnel
Director of Human Resources and Administration
Mid Atlantic Dermatology
Virginia Beach, USA
06.2016 - 04.2019
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
- Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
- Prepares input, produces accurate and timely payroll on a bi-weekly basis. Analyzes pre- and post-payroll audit reports to identify and correct payroll errors. Analyzes and resolves data discrepancies between Benefits, Time and Leave, 3rd Party Vendors, and Payroll.
- Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
Education
Health Administration
Bryant & Stratton College
VASkills
- Insurance verification
- Patient registration
- Data entry management
- Quality assurance audits
- Employee training
- Customer relationship management
- Team collaboration
- Process improvement
- Conflict resolution
- Effective communication
- Detail-oriented analysis
- Time management
- Adaptability to change
- Problem solving
- Project coordination
- Project oversight
- Goal-oriented mindset
- Strategic direction
- Payroll
- Bilingual
Certification
- CHAA
References
References available upon request.
Timeline
Patient Access Senior Representative
Sentara
05.2023 - Current
Patient Access Rep II
Sentara Healthcare
10.2019 - 05.2023
Director of Human Resources and Administration
Mid Atlantic Dermatology
06.2016 - 04.2019
Health Administration
Bryant & Stratton College
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