Asheva Sykes
St. Albans,NY
Summary
An Experienced Executive Admin who has provided comprehensive administrative support to upper level team. I am adept at managing calendars, preparing reports and coordinating meetings whilst demonstrating excellent customer service, problem-solving, and communication skills. I am a detail-oriented administrative professional with superb people-skills and public relations experience as well as being business-savvy with excellent decision-making skills. I have a Proven track record of maintaining efficient office operations with strong organizational skills whilst having maintained multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Administrative Executive/Personal Asst
ISJ US Realty LLC
01.2021 - 01.2023
- Managing over 30 properties, receiving cash & cheque payments & prepare daily lodgments for deposit, maintaining Landlord/Client Relations, interact with bankers during closing of properties
- Collections & weekly reports, Receivables, Bookkeeping via Quickbooks, Preparation of presentations for clients, HPD follow ups, Legal Follow ups, Schedule CEO’s meetings, Issue letters on CEO’s behalf Spreadsheets, General Follow ups
- Conduct market research to analyze market data and competitive dynamics
- Stock analysis- determine bull/bear market & being able to read & analyze stock charts.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Kept detailed track of household and maintenance inventory and schedules.
- Served as point of contact between clients and managerial staff.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Collaborated in cloud environments such as Google Workspace.
- Experienced with productivity tools such as Zoom, Google Docs and Sheets.
Broker/Temp Office Manager (3 Month Contract)
Gallagher Insurance Brokers Ltd
01.2020 - 01.2021
- Due to COVID outbreak, office was closed temporarily & tenure shortened then migrated)
- Work with large commercial clients
- Keep abreast of regulatory frameworks governing Financial industry companies
- Client account management & maintenance
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- The day to day managing of operations whilst
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
General Insurance Underwriter/Marketing Agent
Crichton Insurance Agency
08.2017 - 12.2019
- Customer Service Relations, Marketing, Claims file preparation, queries & follow ups, onboarding of new clients & client account maintenance & management, preparation of cover notes, letters, invoices, binders and other pertinent documents, Cashiering
- Duties, Follow ups for outstanding documents from clients & other third parties, Underwriting & Broker Duties(liaison between client & insurance companies, Issuance of Bank Letters to clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Investigated and processed claims swiftly to keep customers satisfied.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Created detailed reports for management to track performance and sales.
- Calculated premiums and established payment methods for sales.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
- Monitored customer feedback and identified areas of improvement.
- Negotiated contracts and terms of sale with potential customers.
- Conducted research and identified market trends to develop better strategies for sales.
- Developed and implemented promotional strategies to increase customer base.
Employee Benefits Supervisor/Administrative Assistant
Billy Craig Insurance Brokers Ltd
01.2016 - 08.2017
- Providing administrative support services in the processing of
- Employee 1)Benefits products to current and prospective clients & working with Human Resource Generalists within Clients’ organization to provide administrative support (such as distribution of health and benefit discount cards, Auditing accounts,organizing life insurance certificates by Departments for over 5,000 employees into over 80 departments), 3)Handle claims queries from clients and insurance companies 4)Electronic and hard copy filing of Employee Benefits documents 5)Vet and process claim forms & Member Enrollment Forms 6)Submission of Pre-authorization request to insurance companies 7)Follow-up on outstanding documentation and health cards 8)Maintaining consistent communication with Account Executives to ensure detailed processing of client accounts 9)Timely follow-up of delinquent accounts 10)Service Employee Benefits accounts and process transactions such as: Premium cheque dispatch, Claims cheque dispatch, Group Changes & Claim Forms 11) Process standard correspondence to Insurance companies and clients
- Technical/Professional Responsibilities Check documents, including claim forms, premium billings and cheques for proper completion
- Collate and type reports for clients on request from Account
- Executives.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Personal Assistant
04.2014 - 07.2014
- Scheduling meetings with Risk Manager and Corporate clients, Assisting corporate clients with follow up queries, Calculating premiums & booking transactions, Preparing Insurance cover notes and following up with clients for outstanding documents
- Accomplishments: Promotion within three months & Temporary position extended from three months to five months and
- Ered a permanent position at the end of this period (due to other obligations I was unable to accept the
- Er, however was told personally by the Managing Director that should there be another vacancy of such, they will be more than happy to have me should I be available)
Regional Marketing Manager & Asst
Billy Craig Insurance Brokers Ltd
02.2014 - 07.2014
- Marketing Managers were out meeting with corporate clients, Processing Group Health
- Insurance- benefit cards, System update, the preparation & issuance of letters to corporate & individual clients, Customer
- Service, Bookkeeping, sorting incoming & outgoing mail, receipt of payments via cash, cheque or POS, Follow up requests for outstanding documents from clients or other third parties
- Trade capture, trade P&L and risk summarization.Trade monitoring, risk management, Familiarity with reading & analyzing stock charts, ability to identify liquidity grabs, options trader
- Accomplishments: O er made to be Permanent O ce Manager however,COVID-19 occurred & work was being done remotely
- I then migrated to the United States.
Customer Service Representative
Billy Craig Insurance Brokers
02.2014 - 04.2014
- Arranging and preparing Premium Financing for clients, Calculating premiums & booking transactions, Dispatching of pertinent client documents to Insurance Companies, Follow up with Underwriters for client Certificates, Refund,Cheques, etc, Preparing Insurance cover notes and follow up with clients for outstanding documents.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
Receptionist/Clerical Assistant
Gallagher Insurance Brokers Ltd
07.2010 - 12.2013
- The collection of all payments (whether cash, cheque or point of sale payments) & drawing receipts and reconciling the daily lodgment and reconciliation of the point of sale machine’s daily usage 2)The Posting of all transactions for the Montego Bay branch for all personal lines & corporate clients which is reflected in company’s production reportScheduling of meetings & appointments for the Company’s Vice
- President, Western Regional Manager and Assistant Western Regional
- Manager 4)Customer Service (Front desk operator, assisting walk-in clients, assisting with renewals and New business transactions, cover notes, etc.) - dealing with telephone queries from clients, banks and insurers 5) onboarding & maintenance of new clients to and updating status of monthly renewals 6)Assisting in the acquisition of Compliance documents from clients 7)Filing 8)Producing the petty cash reimbursement float for the Montego Bay Branch at the end of each month 9)Maintaining the safekeeping of the petty cash and Insurance
- Premium Pans, Cover Notes, Lodgment and receipt books 10)The processing of Insurance documents (cover notes and binders) 11)Checking motor endorsements & Certificates received 12)Assisting with Broker
- Slips; Doing Register (internal client Policy document) updates on Motor portfolios
- Dispatching policy binders & supporting documents to Insurers after business has been booked.
- Accomplishments: Salesman License to carry out the following categories of Insurance: Personal Accident, Health; Sickness Insurance, Motor
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Composed sensitive, confidential reports and documentation.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
- Coordinated shared Outlook calendar and scheduled meetings and events.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Insurance, Property Insurance & (Having the highest score in all branches on each examination)
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed relational database to store information for reference, reporting, and analysis.
- Maintained records of material flow, compiling and organizing related data.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
BSc - Management Studies
The University of The West Indies
Montego BayDiploma/Associates - Humanities
Montego Bay Community College
Montego Bay06.2010
Diploma -
Mt. Alvernia High School For GIrls
Montego Bay06.2008
Skills
- Appointment Scheduling
- Spreadsheet Management
- Marketing and Promotions
- Report Analysis
Timeline
Administrative Executive/Personal Asst
ISJ US Realty LLC
01.2021 - 01.2023
Broker/Temp Office Manager (3 Month Contract)
Gallagher Insurance Brokers Ltd
01.2020 - 01.2021
General Insurance Underwriter/Marketing Agent
Crichton Insurance Agency
08.2017 - 12.2019
Employee Benefits Supervisor/Administrative Assistant
Billy Craig Insurance Brokers Ltd
01.2016 - 08.2017
Personal Assistant
04.2014 - 07.2014
Regional Marketing Manager & Asst
Billy Craig Insurance Brokers Ltd
02.2014 - 07.2014
Customer Service Representative
Billy Craig Insurance Brokers
02.2014 - 04.2014
Receptionist/Clerical Assistant
Gallagher Insurance Brokers Ltd
07.2010 - 12.2013
BSc - Management Studies
The University of The West Indies
Diploma/Associates - Humanities
Montego Bay Community College
Diploma -
Mt. Alvernia High School For GIrls